Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Solve technical problems and support customers in the rail industry.
- Company: Join SilverRail, a leader in sustainable travel technology.
- Benefits: Enjoy private healthcare, bonus leave, and a personal L&D budget.
- Why this job: Make a real impact on sustainable travel while enhancing customer experiences.
- Qualifications: 5+ years in a technical support role with strong API knowledge.
- Other info: Flexible work environment with ongoing training and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Do you enjoy solving complex technical problems while working directly with customers? Want to use your technical expertise to support greener, more sustainable travel? Join SilverRail and help power the future of rail.
The role
As an Application Engineer, you'll be on the front line of our customer and partner experience. You'll own technical issues end-to-end, from investigation and reproduction through to resolution, while acting as a trusted technical expert on SilverRail's products and APIs. You'll work closely with customers, third-party partners, and our internal Product and Engineering teams to ensure reliable, high-performing integrations and outstanding service.
What you'll do
- Triage, investigate, and resolve customer and partner technical issues
- Act as the technical bridge between customers, third parties, and internal teams
- Monitor services, identify abnormal behaviour, and prevent customer impact
- Analyse XML and JSON API flows, logs, and transactions to diagnose issues
- Manage incidents in line with KPIs and SLAs, including major incidents
- Create documentation, training materials, and share best practices
- Proactively identify improvements to enhance reliability and customer experience
- Participate in a rotational out-of-hours on-call support schedule
What you'll bring
- 5+ years' experience in an Application Engineer or similar technical support role
- Knowledge of the rail or travel industry (professional experience preferred)
- Strong experience supporting RESTful, API-driven integrations
- Confidence working with XML, JSON, SQL, and complex transaction flows
- Excellent problem-solving skills and comfort working across multiple stakeholders
- Clear communication skills and a strong customer-first mindset
- Experience with Agile environments
Hybrid-first: Work remotely with 1–2 monthly visits to our central London office.
Benefits
- Private healthcare, bonus leave days, rail discounts, personal L&D budget & more
- Flexibility certified: Featured in Flexa's Most Flexible Companies list
- Work from abroad allowance + volunteering days
- Ongoing training and tailored career growth
- Wellbeing perks, including membership to the #1 meditation app
- Help the environment by building technology that makes travel more sustainable
If you're passionate about technology, customer success, and making travel better for the planet, we'd love to hear from you.
Application Engineer in London employer: SilverRail
Contact Detail:
SilverRail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the rail and travel industry, especially those who work at SilverRail. A friendly chat can open doors and give you insights that might just help you land that Application Engineer role.
✨Tip Number 2
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled complex technical issues. We love hearing about your thought process and how you’ve made a difference for customers.
✨Tip Number 3
Get familiar with our products and APIs before your interview. The more you know about what we do at SilverRail, the better you can demonstrate your fit for the role. Plus, it shows us you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Application Engineer in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how your experience with APIs, XML, and JSON can help us solve complex problems for our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Application Engineer role. It shows us you’re genuinely interested.
Communicate Clearly: Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and structure your thoughts well. We want to see how you can convey technical information effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at SilverRail
✨Know Your Tech Inside Out
As an Application Engineer, you'll need to demonstrate your technical expertise. Brush up on your knowledge of XML, JSON, and RESTful APIs. Be ready to discuss how you've used these technologies in past roles, and think of specific examples where you solved complex issues.
✨Understand the Customer Perspective
Since this role involves direct interaction with customers, it's crucial to showcase your customer-first mindset. Prepare to share experiences where you successfully resolved customer issues or improved their experience. This will highlight your ability to act as a trusted technical expert.
✨Familiarise Yourself with the Rail Industry
Having knowledge of the rail or travel industry can set you apart from other candidates. Research current trends, challenges, and innovations in the sector. Being able to speak intelligently about the industry will show your genuine interest and commitment to the role.
✨Practice Clear Communication
In this position, you'll be the bridge between various stakeholders. Practice explaining complex technical concepts in simple terms. During the interview, focus on articulating your thoughts clearly and concisely, as effective communication is key to success in this role.
