At a Glance
- Tasks: Lead partnerships and drive growth for ScotRail, enhancing the rail travel experience.
- Company: Join SilverRail, a tech company revolutionising eco-friendly travel.
- Benefits: Flexible working, private healthcare, rail discounts, and personal development opportunities.
- Other info: Dynamic team culture with a focus on collaboration and continuous improvement.
- Why this job: Be part of a mission to reshape travel while making a positive environmental impact.
- Qualifications: Experience in account management, strong analytical skills, and a passion for technology.
The predicted salary is between 56700 - 69300 £ per year.
At SilverRail, we're on a mission to reshape the way the world travels. Rail is becoming the go-to choice for short and medium-haul travel worldwide, and we're here to help make it happen. In the face of the ongoing climate crisis, our vision is crystal clear. We are transforming the online customer experience for rail travel, making it easier than ever for customers to find, buy and use rail. Our cutting‑edge technology is the backbone of rail and travel agencies worldwide, making it effortless for travellers to choose the eco‑friendly option and reduce their carbon footprint.
The Role
As Account Director, you'll sit within our Commercial / Partnerships team reporting to our Head of UK Partnerships, and will be working on our partnership with ScotRail - one of our key UK train operating company (TOC) relationships. The role will require regular travel to Glasgow, so you will ideally be based either in Glasgow or within a reasonable travel distance. The role may also require occasional travel to our London head office. You'll own the commercial relationship end-to-end, managing stakeholders at all levels to ensure booking and revenue targets are met or exceeded, and that SilverRail is viewed as a valuable, competent and innovative partner.
Key Responsibilities
- Partner Development: Own the ScotRail relationship, managing and growing it to hit booking volume targets.
- Partner Expansion: Identify and deliver growth initiatives across product, technology, and new services to increase bookings and revenue through ScotRail's channels.
- Product & Technology Collaboration: Work with SilverRail's Product and Technology teams to prioritise improvements to the ScotRail booking experience.
- Customer Acquisition & Retention: Partner with Customer Operations & Planning on campaigns that drive new bookings, and champion initiatives that build loyalty and repeat bookings.
- Performance & Reporting: Own KPI reporting for the partnership, including regular business reviews with ScotRail.
- Contract & Compliance Governance: Work with SilverRail's legal team on contract addendums and the resolution of contractual issues.
Skills & Experience
- Cross-functional influence: Ability to align Product, Technology, and Customer Operations & Planning around shared goals.
- Mastery of detail and data: Strong analytical skills and comfort with ecommerce/digital retail metrics.
- Excellent, translatable communication: Able to explain technical concepts simply to non-technical stakeholders.
- Collaborative sales and negotiation skills: A track record of building long-term partnerships.
- Curiosity about technology: Genuine interest in where technology is heading, particularly the impact of AI on rail retailing.
- B2B account management experience: Exposure to organisations built around account management and sales processes.
- UK Rail domain knowledge: Understanding of the UK Rail franchise process and competitor landscape.
- Autonomy: Proven ability to work independently and manage multiple projects.
- Inspiring Trust: Act with integrity and consistency, build open and honest relationships.
- Driving Execution: Track progress against clear benchmarks and tackle problems directly.
- High-Impact Communication and Influencing/Negotiating: Communicate openly and negotiate skilfully.
- Visionary Thinking: Bring a clear sense of purpose and keep a long‑term view of the business.
Why us?
We are an accredited flexible working company, utilizing a hybrid working model. We offer a highly competitive benefits package including private healthcare and rail discounts. We provide a wealth of career development opportunities with training focused on improving your skills. Our team's health and wellness is genuinely important to us, so we offer a number of wellbeing seminars and membership to a leading meditation app.
Our values are simple: Do Good by working for a better tomorrow; Think Big Act Smart by being curious, adaptable and data‑driven; and remember that through collaboration we will always be Stronger Together.
Account Director in Glasgow employer: SilverRail
At SilverRail, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to excel. Located in a vibrant tech hub, we offer competitive benefits, opportunities for professional growth, and the chance to work on impactful projects that shape the future of rail distribution. Join us to be part of a dynamic team where your expertise in MySQL and AWS RDS will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in Glasgow
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like SilverRail.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by SilverRail. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Account Director in Glasgow
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at SilverRail, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at SilverRail and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into SilverRail. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at SilverRail
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at SilverRail.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to SilverRail.
