Product Owner London

At SilverRail, we are on a mission to reshape the way the world travels. Rail is becoming the go-to choice for short and medium-haul travel worldwide, and we are here to help make it happen. In the face of the ongoing climate crisis, our vision is clear. We are transforming the online customer experience for rail travel, making it easier than ever for customers to find, buy and use rail. Our cutting-edge technology is the backbone of rail and travel agencies worldwide, making it effortless for travellers to choose the eco-friendly option and reduce their carbon footprint.

We are looking for a proactive and highly collaborative Product Owner to join our cross-functional Agile team. In this hands-on role, you will act as the critical bridge between Product Management, Engineering, and the Customer. You will translate strategic product vision into clear, actionable work for the scrum team. You will own your solution space end-to-end: championing change, shaping technical and functional direction, and ensuring the team delivers high-quality outcomes that meaningfully solve customer problems.

Key Responsibilities

• Work closely with Product Management and Engineering to deeply understand the needs, drivers, technical considerations, and objectives behind product and architectural changes.
• Collaborate throughout the development lifecycle with engineering and QA to ensure successful delivery of product objectives by creating clear, workable plans for the scrum teams.
• Break down Epics into actionable User Stories and Tasks.
• Support design and technical decision-making.
• Act as the customer voice within the scrum, and engage directly with customers when needed.
• Validate that deliverables meet acceptance criteria and deliver the intended value.
• Create clear, comprehensive product documentation including requirements, functional specs, use cases, process flows, wireframes, and sequence diagrams.
• Participate in shaping release plans, prioritising initiatives, and contributing to high-level product architecture discussions.
• Own the product backlog (Jira): guide prioritisation decisions, ensure clarity and readiness of stories, and organise work so that scrum teams can deliver efficiently and predictably.
• Critically analyse existing product and architectural decisions, promoting continuous improvement and encouraging engineering excellence in both design and delivery.
• Work within established Agile methodologies and contribute actively to their continuous refinement.
• Partner with customer service and commercial teams to triage, assess, and prioritise customer-reported issues, ensuring timely, customer-centric resolution.

Required Competence and Skills

• 3+ years of experience as a Product Owner within a SaaS-based organisation.
• Experience with cloud deployment, automation technologies, and modern SaaS delivery environments.
• Proven experience writing effective, technically sound product requirements for API-driven applications within an Agile development environment.
• Experience within the travel industry would be a big benefit, specifically with the UK rail industry.
• Familiarity with travel websites, e-commerce platforms, or transactional systems is a plus.
• Experience in software development, software architecture, or a related technical role within a product-oriented company is a benefit.
• Ability to confidently liaise between engineering teams and internal/external business stakeholders, ensuring alignment and clarity.
• A passion for creating exceptional customer experiences and continuously improving product quality.
• A collaborative mindset, respecting diverse skills and perspectives while contributing positively to team culture.
• Clear and concise communication skills, with an ability to remove ambiguity and bring structure to complex ideas.
• Focus on productivity and efficiency, proactively identifying and resolving obstacles that could impact delivery.
• Ownership mentality: accountable, reliable, and committed to delivering high-quality outcomes.
• Adaptability to shifting priorities, eagerness to take on challenges, and a continuous learning mindset.
• Commitment to innovation, self-awareness, and ongoing personal development.

Benefits

• Hybrid working model with equipment for home working and one or two monthly visits to our central London office.
• Highly competitive benefits package including private healthcare and rail discounts.
• Career development opportunities with individual training focused on improving skills and career growth.
• Well-being seminars and membership to a leading meditation app.
• Opportunities to work for a tech company that is helping the environment by revolutionising the way we travel.

Our values are simple: Do Good by working for a better tomorrow; Think Big Act Smart by being curious, adaptable, and data-driven; and remember that through collaboration we will always be Stronger Together. We are a neurodiverse employer and are working hard to improve our recruitment processes. If there is any way that we can make the recruitment experience better for you, please let us know in your application – all information will be treated as strictly confidential. Please be aware that at this time we are unable to provide visa sponsorship, and as such we may reject your application on this basis.