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- Tasks: Build strong relationships with Dutch accounting firms and guide them through onboarding and process transformation.
- Company: Join Silverfin, a leading cloud software solution for accountants, now part of the Visma Group.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation in the accountancy industry across Europe.
- Why this job: Make a real impact by helping customers optimise their workflows with innovative technology.
- Qualifications: Strong understanding of Dutch accountancy practices and experience in customer-facing roles.
The predicted salary is between 50000 - 65000 £ per year.
Who we are? Silverfin is a cutting-edge cloud software solution built by accountants, for accountants. Founded in 2013, Silverfin was created to solve the frustrations of manual, error‑prone processes in analysing financial data and compliance. From day one, we’ve been a cloud‑first platform with an open API architecture, leveraging structured data to transform how accountants work. Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance. In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry. Today, Silverfin is trusted by over 1000+ firms across 19 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, PKF, Baker Tilly, Grant Thornton, and Moore. Headquartered in Ghent, with offices in London, Luxembourg, Gouda (NL), and a 2nd office in South of Belgium (Mont‑Saint‑Guibert), we’re a team of over 200 people – including a diverse remote engineering team working across multiple time zones – all working together to drive innovation in accounting.
How would you support our success? As a Customer Success Manager (CSM) for the Netherlands, your primary focus is to make our customers successful in how they run their accountancy processes on Silverfin. You build deep, trusted relationships with our key Dutch accounts – accounting firms – and guide them through onboarding, process transformation and long‑term adoption. Your success is measured by how effectively customers embed Silverfin in their way of working and the tangible value they realise, not by commercial quota. You leverage your accountancy background and process knowledge to understand how firms work today, where the inefficiencies are, and how Silverfin can support better workflows, quality and collaboration. You help customers translate their existing processes into scalable, technology‑enabled ways of working on our platform. Commercial activities (such as renewals or expansions) may be involved, but are supportive to your core mission of customer success, value realisation and scalable growth, not the centre of your role. You also act as the voice of the Dutch customer within Silverfin, ensuring that their needs and insights inform our product roadmap, implementation approaches and overall way of working.
Your Responsibilities:
- Act as the main point of contact for Dutch customers and build strong long‑term relationships focused on customer value and adoption.
- Lead onboarding journeys for new customers, from kick‑off through to go‑live and ongoing adoption.
- Understand customer processes and help translate them into effective workflows within Silverfin.
- Deliver onboarding sessions, training, and workshops for different user groups, both remotely and on‑site.
- Support customers through change and adoption initiatives to help maximise engagement and long‑term usage.
- Monitor customer usage and proactively provide guidance and recommendations to improve adoption and customer outcomes.
- Help customers expand from basic usage to more advanced and scalable ways of working.
- Contribute to the development of onboarding materials, templates, and internal best practices to help scale the Dutch Customer Success function.
- Collaborate closely with Product, Business Solutions, Support, Sales, and Marketing to ensure customer needs and feedback are reflected internally.
- Support the identification of customer opportunities, risks, and overall customer health through ongoing engagement and usage insights.
What will support your success? Strong understanding of Dutch accountancy practices, legislation, and workflows, gained through either professional experience or relevant accounting studies. Experience in an accountancy environment or within the accounting/fintech industry would be a strong advantage. Experience in customer‑facing roles such as onboarding, implementation, consulting, customer success.
Customer Success Manager NL – Accountancy SaaS in London employer: Silverfin Software Ltd.
Contact Detail:
Silverfin Software Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager NL – Accountancy SaaS in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the accountancy and SaaS space. Attend industry events, webinars, or even local meetups. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your experience and successes in customer success management. This is your chance to shine and demonstrate how you can add value to potential employers.
✨Tip Number 3
Prepare for interviews by researching Silverfin and understanding their product inside out. Think about how your background in accountancy can help you support their mission. Tailor your answers to show how you can drive customer success with their platform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Silverfin team and making a difference in the accountancy world.
We think you need these skills to ace Customer Success Manager NL – Accountancy SaaS in London
Some tips for your application 🫡
Show Your Passion for Accountancy: When writing your application, let your enthusiasm for accountancy shine through! We want to see how your background and experiences align with our mission to enhance the profession. Share specific examples that highlight your understanding of the industry.
Tailor Your Application: Make sure to customise your application for the Customer Success Manager role. Use keywords from the job description and relate your skills to the responsibilities listed. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your key achievements and how they relate to the role, making it easy for us to see your potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Silverfin Software Ltd.
✨Know Your Stuff
Make sure you brush up on Dutch accountancy practices and legislation. Understanding the nuances of how firms operate will help you connect with your interviewers and demonstrate that you’re the right fit for the Customer Success Manager role.
✨Showcase Your People Skills
As a CSM, building relationships is key. Prepare examples from your past experiences where you've successfully onboarded clients or transformed processes. Highlight your ability to communicate effectively and support customers through change.
✨Be Ready to Discuss Silverfin
Familiarise yourself with Silverfin’s platform and its features. Think about how you can leverage your accountancy background to help clients maximise their use of the software. This shows your genuine interest in the company and its mission.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about Silverfin’s approach to customer success and how they measure value realisation. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.