Junior Sales Operations Administrator

Who we are? Silverfin is a cutting-edge cloud software solution built by accountants, for accountants. Founded in 2013, Silverfin was created to solve the frustrations of manual, error‑prone processes in analysing financial data and compliance. Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance. In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. Today, Silverfin is trusted by over 1,000+ firms across 19 countries.

How would you support our success? We are looking for a tech‑savvy, process‑loving Junior Sales Operations Administrator to join our growing Revenue Operations team. This is a junior role perfect for someone who wants to build a career in RevOps. You will be the guardian of our sales processes, ensuring the sales team has the tools and clean data they need to close deals, while working side‑by‑side with senior RevOps colleagues who will support your growth every step of the way.

Your responsibilities:

• Pipeline & Forecast Hygiene: Conduct weekly pipeline reviews to ensure opportunities are up-to-date, moving through stages correctly, and contain accurate close dates and values.
• Sales Process Support: Assist the sales team with "Deal Desk" activities, including generating complex Proposals in DealHub and ensuring compliance with discounting policies.
• Reporting & Analytics: Create and distribute weekly sales performance reports (calls, meetings, pipeline generation) to sales leadership using Salesforce.
• First‑Line Support & Enablement: Be the "go‑to" person for the sales team when they are stuck, troubleshooting issues or elevating them if they require technical configuration.
• Data Quality: Proactively identify and correct data errors in account and contact records to ensure the "single source of truth" remains clean.
• AI & Tooling Adoption: Assist in rolling out and managing modern sales tools (e.g., AI tools like Gong/Gemini, sales engagement platforms).

What would success look like?

• Sales Team Confidence: Sales team members feel supported and get quick answers to their process questions.
• Forecast Reliability: Improvement in the accuracy of weekly sales forecasts due to rigorous pipeline management.
• Sales Velocity: Reduction in time spent by the sales team on administrative tasks and quote generation.
• Stakeholder Satisfaction: Positive feedback from the sales team regarding responsiveness and support quality.
• Adoption: High adoption rates of sales processes and tools among the sales team.

Experience and Qualifications:

• 1‑3 years of experience in a Sales Operations, Sales Admin, or commercial support role.
• Experience in a B2B SaaS environment is a Big Plus.
• Hands‑on experience with Salesforce (as a power user or junior admin) is essential.
• Experience with CPQ tools (DealHub) or BI tools (Looker) is a plus.
• Exposure to or strong interest in other GTM tools like HubSpot (Marketing) or Planhat (CS) is a major plus.

Skills and knowledge:

• Process‑Oriented: You understand that a good process leads to predictable revenue.
• Communicator: You can explain complex process changes to the sales team clearly and empathetically.
• Collaborative: You can work seamlessly with the RevOps team.
• The "Tech Curiosity": You are interested in how APIs work, how Webhooks fire, and how data schemas are built.
• Strong proficiency in Excel/Google Sheets for data analysis.

Attitude and personality‑related traits:

• Humbly Ambitious (Service Mindset): You understand that Operations is often "backstage work."
• Team Player: You thrive in a "side‑by‑side" environment where asking for help is encouraged.
• Resilient & Detail‑Obsessed: You care about the details that others miss.

We Care For You:

• Be part of something bigger – Join a growing SaaS company that’s now proudly part of Visma.
• A connected team – Take part in regular team activities, retreats, and off‑sites to keep our culture thriving.
• Grow with us – Take advantage of career development opportunities and a personal training allowance to support your growth.
• Time to recharge – Enjoy our company‑wide Wellbeing Days off each month.
• Fair compensation – Receive a competitive rewards package with benefits tailored to your role.
• Flexibility with connection – We have a hybrid setup, with a minimum of two days a week in the office.

How we work: At Silverfin, we are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to elevating talent by creating an environment where we can all thrive together.

Our Core Values: Who we are — Authentically human. How we think — With a growth mindset. How we act — Bravely, side by side. How we win — By doing what we love.