At a Glance
- Tasks: Be the go-to tech guru, ensuring all office tech runs smoothly and efficiently.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to develop your skills in a dynamic and supportive environment.
- Why this job: Make a real difference by solving tech challenges and supporting your colleagues.
- Qualifications: Experience with Windows 11, Office 365, and basic networking skills required.
The predicted salary is between 50310 - 61490 £ per year.
As the sole onsite technical resource, you will be responsible for the day-to-day stability of our office technology.
This role bridges the gap between end-user support and systems administration.
While you will have the full support of our Senior Systems team based in the London office, you must be comfortable acting as the primary point of contact, taking ownership of onsite infrastructure, and resolving the majority of technical challenges independently.
You may also be required to assist with maintenance and administration outside of regular office hours occasionally.
Responsibilities
- Onsite Ownership: Act as the primary technical lead for the local office, ensuring all meeting spaces (Teams Rooms), network points, and end-user hardware are fully operational.
- Incident
Management: Manage the full lifecycle of support tickets.
You will be expected to resolve 70 80% of issues locally, including complex Windows 11 troubleshooting and software conflicts.
- Modern
- Endpoint
Management: Perform device enrolment and troubleshooting via Microsoft Intune.
You will monitor device compliance and ensure local hardware adheres to our security policies.
- Identity & Access: Manage user identities within Microsoft Entra (Azure AD).
This includes managing group memberships, troubleshooting Conditional Access issues, and overseeing onboarding/offboarding workflows.
- Collaboration & Voice: Administer the Ring Central phone system and provide high-level support for Share Point permissions and Teams collaboration tools.
- Infrastructure
Support: Monitor local network health (Wi-Fi access points, switches) and coordinate with the senior team to troubleshoot connectivity or hardware failures in the server/comms room.
- Security & Asset Management: Maintain a strict asset register and ensure all local hardware is patched and secure. Assist in local audits and security remediations.
- Project Assistance: Act as the local lead for technology rollouts, such as hardware refreshes, office moves,
Experience
- Advanced Desktop Support: Proven experience supporting Windows 11 and Office 365 apps in a business environment.
- Cloud Infrastructure: Familiarity with Microsoft Entra (users, groups, and basic security) and Intune (policy application and Autopilot).
- Networking: Understanding of networking fundamentals (VLANs, DNS, DHCP) to assist with onsite troubleshooting.
- AV & Vo IP: Experience supporting modern meeting room solutions (Teams/Zoom Rooms) and cloud-based telephony like Ring Central.
Skills
- Autonomy: Ability to work effectively without a direct supervisor physically present; a selfstarter who can manage their own workload.
- Problem-Solving: A logical approach to troubleshooting; someone who looks for the "root cause" rather than just applying a quick fix.
- Communication: Excellent interpersonal skills, as you will be the "face of IT" for all onsite staff.
- Documentation: High attention to detail in keeping site-specific documentation
- #J-18808-Ljbffr
Technology Systems Support in Lancaster employer: SilverDoor
Silverdoor is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises teamwork and quality service delivery. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while being part of a supportive environment that values proactive customer engagement and innovative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Systems Support in Lancaster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SilverDoor values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SilverDoor might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SilverDoor!
✨Direct Apply to SilverDoor
Let's not forget to apply directly through the SilverDoor website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Systems Support in Lancaster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SilverDoor.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SilverDoor. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SilverDoor
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
