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- Tasks: Manage customer inquiries from initial contact to booking confirmation with a proactive approach.
- Company: Join Silverdoor, a dynamic company in Lancaster focused on client support.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Be the key link between clients and bookings, making a real difference in their experience.
- Qualifications: Experience in customer-facing roles and strong negotiation skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Silverdoor in Lancaster is looking for a Client Support Coordinator to manage customer inquiries from initial contact to booking confirmation. The ideal candidate will have experience in customer-facing roles, proficiency in negotiation, and strong attention to detail.
Responsibilities include:
- Responding to inquiries
- Conducting needs analyses
- Maintaining high service levels
A proactive, organized approach is essential for success in this fast-paced environment where phone communication is prioritized.
Enquiry-to-Booking Specialist in Lancaster employer: SilverDoor
Contact Detail:
SilverDoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiry-to-Booking Specialist in Lancaster
✨Tip Number 1
Get to know the company inside out! Research Silverdoor, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since this role prioritises phone communication, make sure you're comfortable chatting on the phone. Try mock calls with friends or family to build your confidence.
✨Tip Number 3
Be ready to showcase your negotiation skills! Think of examples from your past experiences where you successfully navigated tricky situations. This will help you stand out as a candidate who can handle customer inquiries effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate. Make sure your CV highlights your customer-facing experience and attention to detail, and let’s get you that interview!
We think you need these skills to ace Enquiry-to-Booking Specialist in Lancaster
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you've got in customer-facing roles. We want to see how you've handled inquiries and provided top-notch service in the past!
Be Detail-Oriented: Since attention to detail is key for this role, don’t forget to proofread your application. We love a well-organised submission that shows you care about the little things!
Demonstrate Your Negotiation Skills: If you've got experience in negotiation, let us know! Share examples of how you've successfully navigated tricky situations or reached agreements with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at SilverDoor
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about how you've handled inquiries, resolved issues, and maintained high service levels in previous roles.
✨Master the Art of Negotiation
Since negotiation is key for this role, prepare to discuss specific situations where you successfully negotiated outcomes. Highlight your strategies and how they led to positive results for both the client and the company.
✨Show Off Your Organisational Skills
In a fast-paced environment, being organised is crucial. Be prepared to explain how you manage multiple inquiries and tasks efficiently. Consider sharing tools or methods you use to stay on top of your workload.
✨Practice Phone Communication
As phone communication is prioritised, practice your phone etiquette. Conduct mock calls with friends or family to refine your tone, clarity, and ability to handle questions or concerns effectively.