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- Tasks: Be the go-to person for guests, managing their enquiries and ensuring a top-notch experience.
- Company: Join SilverDoor, the leading provider of corporate serviced apartments worldwide.
- Benefits: Enjoy a healthcare plan, birthday leave, and fun social events like our epic Christmas party!
- Why this job: This role offers a chance to shine in customer service while being part of a vibrant team culture.
- Qualifications: Six months in customer service is a must; enthusiasm and teamwork are key!
- Other info: Work in a dynamic London office with opportunities to grow and connect globally.
The predicted salary is between 30000 - 42000 £ per year.
SilverDoor is looking to recruit a Guest Services Specialist to be based in our London office. This is an important guest-focused role that requires excellent communication skills, as you will remain the primary contact for in-house guests throughout their accommodation stay.
As a Guest Services Specialist, you will manage day-to-day traveller and guest enquiries over the telephone and via email, providing an efficient and personalised service that caters to our clients\’ needs. Embracing team values, positivity, and providing outstanding customer service are essential.
The clients handled are predominantly corporate companies who reside temporarily in serviced apartment accommodations during business trips around the world.
- Manage the day-to-day traveller and in-house guest enquiries and requests coming into the guest services team.
- Coordinate with serviced apartment properties and relevant parties to ensure guest requests are fulfilled to the highest standard and meet guest needs.
- Manage amendments to bookings, including extensions, shortenings, and cancellations.
- Update booking information and data accurately and efficiently onto the system.
- Provide written confirmations and check-in details to clients within agreed service levels.
- Ensure related administration tasks are processed accurately and on time, following operating procedures.
- Handle any issues or complaints raised and resolve them satisfactorily to ensure guest satisfaction.
- Handle all correspondence and email communication effectively and promptly.
- Anticipate guests\’ needs and implement actions to ensure a positive experience during their visit.
- Perform any other tasks deemed necessary by the management team.
Experience:
- At least six months\’ experience working in a customer/guest services environment.
- Customer service-focused with enthusiasm to exceed client expectations.
- Experience of working independently and as part of a team.
Skills:
- Self-motivated with the ability to organise and manage workload efficiently.
- Ability to work under pressure and meet tight deadlines.
- Attention to detail and consistency.
- Good problem-solving skills.
- Ability to prioritise tasks and adapt effectively.
- Computer literate, fully conversant with the full suite of Microsoft Office applications.
Apply now for the chance to join a unique team with a culture unlike any other!
Application Form
Who We Are
We are the world\’s leading provider of corporate serviced apartments. Working directly with over 3,000 property operators, we offer the largest collection of serviced apartments globally, with over 1 million apartments in 126 countries. We pride ourselves on the personal and friendly service we deliver, which sets us apart and ensures our clients return time after time.
Our company operates across seven offices in London, Lancaster, Madrid, Denver, Singapore, Dubai, and Hyderabad. We value each team member, affectionately called our SilverDoorians, and reward their hard work. We foster a team atmosphere with breakout spaces and host social events throughout the year, including the famous SilverDoor Christmas Party at a top venue.
Benefits include:
- Company healthcare plan with access to thousands of discounted retailers.
- A paid day off to celebrate your birthday.
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Guest Services Specialist employer: Silverdoor
Contact Detail:
Silverdoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Specialist
✨Tip Number 1
Familiarise yourself with the serviced apartment industry and SilverDoor's unique offerings. Understanding the specific needs of corporate clients and how to enhance their experience will set you apart during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be the primary contact for guests, being able to convey information clearly and professionally is crucial in this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled guest complaints or difficult situations in the past. This will demonstrate your capability to maintain high customer satisfaction.
✨Tip Number 4
Highlight your organisational skills and ability to manage multiple tasks under pressure. Be ready to discuss how you prioritise tasks and ensure timely responses to guest enquiries during the interview.
We think you need these skills to ace Guest Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and guest relations. Use specific examples that demonstrate your communication skills and ability to handle enquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the importance of guest satisfaction and how your skills align with SilverDoor's values.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed customer interactions or resolved complaints. This will show that you have the necessary experience to excel as a Guest Services Specialist.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Silverdoor
✨Showcase Your Communication Skills
As a Guest Services Specialist, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Share examples of how you've effectively handled guest inquiries or resolved issues in previous roles.
✨Emphasise Customer Service Experience
Highlight your experience in customer service environments. Discuss specific instances where you exceeded client expectations or turned a negative situation into a positive one. This will show that you understand the importance of guest satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet. Employers want to see how you handle pressure and resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with the Company
Research SilverDoor and its values before the interview. Understanding their culture and what sets them apart will allow you to tailor your answers and show genuine interest in becoming a part of their team.