Global Workplace and Visitor Coordinator

About the Role

As the Global Workplace Operations Coordinator, your role is integral to creating an enjoyable and productive working environment at SilverDoor.

You will be responsible for managing our Lancaster office\’s day-to-day operations and act as the first point of contact for Office Coordinators across the business, providing them with guidance and support. This will also involve travelling to assist Office Coordinators where required, as well as playing an active role in updating policies and procedures to ensure consistency and compliance across our operations.

Your role will be wide-ranging, combining administrative tasks and operational responsibilities. Based in our Lancaster office, you will work closely with our Global Workplace Operations Manager to oversee maintenance, procurement, health and safety, and compliance requirements for both the Lancaster and London offices — with the intention for the role to grow to assist with the complete company portfolio.

In addition, you will oversee the company\’s travel booking platform, coordinate and support office and company events, and take ownership of onboarding and training new Office Coordinators to ensure they are fully equipped to support the wider Workplace Operations team.

We are looking for someone with a positive outlook who can act on their own initiative, be proactive, resolve problems as they arise, and bring a \’can-do\’ attitude to everything they do. In this role, you will serve as a proud brand ambassador for SilverDoor, embodying our values and professionalism.

As the first point of contact within the Lancaster office and for all Office Coordinators, you will maintain a high office standard whilst also maintaining the same standards within our Chiswick Park office.

Working Hours

08:30 – 17:00, Monday–Friday

Front of House & Reception

• Serve as the point of contact for all visiting clients and guests, welcoming them in a confident, friendly, and professional manner.

Workplace Operations

• Act as the primary contact for all Lancaster office maintenance enquiries, providing efficient and effective support.
• Act as the first point of contact for Office Coordinators and Facilities Support, supporting where necessary.
• Take ownership of the day-to-day management of the Lancaster office, ensuring smooth operations and exceptional standards.
• Work closely with the Global Workplace Operations Manager to address and resolve office maintenance requirements throughout the portfolio.
• Manage new starter H&S training and office onboarding inductions.
• Act as a Health & Safety ambassador, proactively promoting positive practices and ensuring adherence to company policies.
• Support with updating office policies and procedures to ensure efficiency and compliance.
• Serve as a designated Fire Warden and First Aider (training provided).
• Manage the travel booking platform.
• Ensure prompt communication of all relevant office information.
• Travel to support our London office Coordinator as required.

Event & Project Support

• Provide support for planning and management of office and company events.
• Help ensure maximum engagement for our team members by encouraging social activities and employee wellbeing.

Experience

• Experience in a workplace, operations, or office coordination role.
• Knowledge of Health & Safety standards & workplace compliance (training provided).
• Confident in managing multiple priorities, coordinating events, and overseeing third-party suppliers or contractors.
• Experience with travel booking platforms (training provided).

Skills

• An organised and \’can-do\’ approach.
• Excellent written and verbal communication skills, with the ability to communicate with all levels of the business.
• The ability to adapt and \”get stuck in\” to solve problems quickly.
• Ability to manage multiple requests and prioritise workload.
• Excellent attention to detail.
• Professional, confident, friendly and enthusiastic.
• Ability to build effective relationships.
• Great team player.

What We Offer

Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues.

In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties, and activities held year-round for everyone to enjoy – including the famous SilverDoor Christmas Party: a lavish celebration held at a top venue