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- Tasks: Manage customer inquiries from initial contact to booking confirmation with a proactive approach.
- Company: Join Silverdoor, a dynamic company in Lancaster focused on client support.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Be the key link between clients and bookings, making a real difference in their experience.
- Qualifications: Experience in customer service, strong negotiation skills, and attention to detail are essential.
The predicted salary is between 25000 - 32000 £ per year.
Silverdoor in Lancaster is looking for a Client Support Coordinator to manage customer inquiries from initial contact to booking confirmation. The ideal candidate will have experience in customer-facing roles, proficiency in negotiation, and strong attention to detail.
Responsibilities include:
- Responding to inquiries
- Conducting needs analyses
- Maintaining high service levels
A proactive, organized approach is essential for success in this fast-paced environment where phone communication is prioritized.
Enquiry-to-Booking Specialist employer: SilverDoor
Contact Detail:
SilverDoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiry-to-Booking Specialist
✨Tip Number 1
Get to know the company inside out! Research Silverdoor's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since phone communication is key for this role, make sure you're comfortable speaking clearly and confidently. You could even do mock calls with friends to get the hang of it.
✨Tip Number 3
Show off your negotiation skills! Think of examples from your past experiences where you successfully handled customer inquiries or resolved conflicts. This will demonstrate your ability to manage client needs effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate. Make sure to highlight your attention to detail and proactive approach in your conversations during the process.
We think you need these skills to ace Enquiry-to-Booking Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you've got in customer-facing roles. We want to see how you've handled inquiries and provided top-notch service in the past!
Be Detail-Oriented: Since attention to detail is key for this role, don’t forget to proofread your application. We love a well-organised submission that shows you care about the little things!
Demonstrate Your Negotiation Skills: If you've got experience in negotiation, let us know! Share examples of how you've successfully navigated tricky situations or reached agreements with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at SilverDoor
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about how you’ve handled inquiries, resolved issues, and maintained high service levels. This will show that you understand the importance of client support.
✨Master the Art of Negotiation
Since negotiation is key for this role, prepare to discuss your negotiation techniques. Have a couple of scenarios in mind where you successfully negotiated terms or resolved conflicts. This will demonstrate your proficiency and confidence in handling customer interactions.
✨Show Off Your Organisational Skills
In a fast-paced environment, being organised is crucial. Be prepared to talk about how you manage your time and prioritise tasks. You could even mention tools or methods you use to stay on top of your workload, which will highlight your proactive approach.
✨Practice Phone Communication
Since phone communication is prioritised, practice speaking clearly and confidently over the phone. Consider doing mock interviews or role-playing scenarios with a friend. This will help you feel more comfortable and articulate during the actual interview.