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- Tasks: Provide top-notch admin support and patient care in a busy practice.
- Company: Join a compassionate team at Silverdale Practice in Burgess Hill.
- Benefits: Part-time hours, supportive environment, and opportunities for growth.
- Why this job: Make a real difference in patient lives while developing your skills.
- Qualifications: GCSEs in English & Maths, IT skills, and experience in healthcare preferred.
- Other info: Dynamic role with a focus on teamwork and patient satisfaction.
The predicted salary is between 10 - 14 £ per hour.
We are looking for an experienced and dynamic person to join our Patient Services Team. The role is part-time from 8.30am to 6pm on Thursday and 8am to 6pm on Friday (total 17.5 hours). The Patient Services Team play a central role in ensuring the smooth and efficient day-to-day operation of Silverdale Practice. The post holder will provide high-quality administrative and front-of-house support, delivering an excellent standard of patient care and communication at all times.
Main duties of the job:
- Maintaining accurate and up-to-date patient medical records.
- Signposting patients to appropriate services and appointments.
- Handling patient enquiries professionally and efficiently.
- Registering new patients in line with practice protocols.
- Managing the flow of information between hospitals, community services, GPs, and patients.
- Supporting patients with digital tools such as eConsult and the NHS App.
- Ensuring patient confidentiality, privacy, and dignity at all times.
About us:
We are a two site practice based in the heart of Burgess Hill, West Sussex. We provide GMS to a registered list of 13,600 patients. We have a team of 5 Partners, associate GPs, a paramedic practitioner, clinical pharmacist, care coordinators, medical secretaries, an experienced nurse team including nurses and HCAs and a very experienced and compassionate Patient Services Team. We have an experienced senior management team, led by our Practice Manager and we use EMIS clinical system, AccuRx and eConsults. We are a member practice of the Burgess Hill Villages Primary Care Network, along with three other local practices. We strive to provide the highest level of clinically safe and sustainable service to our patients whilst enabling our practice team to flourish within a supportive and family-friendly environment. We utilise technology to improve our processes and embrace change where it can demonstrate better outcomes for our patients and team.
Job responsibilities:
- Manage multiple and sometimes conflicting priorities in a calm and organised manner.
- Adhere to practice protocols when prioritising work and responding to patient needs.
- Communicate clearly, courteously, and professionally with patients, colleagues, and external professionals.
- Develop and maintain positive working relationships across all levels of the organisation.
- Demonstrate initiative and the ability to work independently while remaining a strong team player.
- Maintain focus, accuracy, and professionalism in all aspects of the role.
- Ensure compliance with Data Protection and Information Governance requirements.
- Demonstrate proficient keyboard and IT skills to support accurate data entry and communication.
Communication and Working Relationships:
The post holder must demonstrate excellent interpersonal and communication skills and build effective working relationships with:
- Patients and their families
- Clinical and administrative colleagues
- External healthcare professionals across primary and secondary care
Person Specification:
Experience:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport.
- Ability to remain calm and professional under pressure.
- Good organisational and time management skills.
- Accurate data entry and proficient keyboard skills.
- Ability to work independently and as part of a team.
- Ability to prioritise workload effectively.
- Professional telephone manner.
Qualifications:
- GCSE or equivalent in English & Maths grades A-C / 9-4)
- IT literacy with experience using Microsoft Office - Essential
- Knowledge of NHS systems (e.g. EMIS or SystmOne)
- Experience managing multiple tasks and priorities in a busy environment
- Experience working in a GP surgery or other NHS setting
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Team in Burgess Hill employer: Silverdale Practice
Contact Detail:
Silverdale Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Team in Burgess Hill
✨Tip Number 1
Get to know the practice! Research Silverdale Practice and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and administrative tasks. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show off your tech skills! Since the role involves using digital tools like eConsult and the NHS App, be ready to discuss your experience with these systems or similar ones. Highlighting your IT proficiency can set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Services Team in Burgess Hill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. We want to see how you can bring your unique skills to our Patient Services Team!
Show Off Your Communication Skills: Since communication is key in this role, don’t forget to showcase your verbal and written skills. Use clear and professional language throughout your application to reflect how you’d interact with patients and colleagues.
Highlight Relevant Experience: If you've worked in a GP surgery or similar NHS setting, make that stand out! We love seeing candidates who understand the environment and can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role in our Patient Services Team!
How to prepare for a job interview at Silverdale Practice
✨Know Your Stuff
Make sure you’re familiar with the role and the specific duties mentioned in the job description. Brush up on your knowledge of NHS systems like EMIS and SystmOne, as well as the importance of patient confidentiality and data protection.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients and colleagues, be prepared to demonstrate your excellent verbal and written communication skills. Think of examples where you've successfully handled patient enquiries or built rapport with others.
✨Stay Calm Under Pressure
The ability to manage multiple priorities is key in this role. During the interview, share experiences where you’ve remained calm and organised while juggling tasks. This will show that you can handle the busy environment of a GP surgery.
✨Be a Team Player
Highlight your ability to work both independently and as part of a team. Discuss how you’ve collaborated with others in previous roles and how you can contribute positively to the Patient Services Team at Silverdale Practice.