Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive strategy across CX, CRM, loyalty, and data-enabled marketing transformation.
- Company: Leading data-driven strategy and customer experience organisation.
- Benefits: Collaborative environment, growth opportunities, and impactful work.
- Other info: Work with diverse challenges and cutting-edge technology.
- Why this job: Shape customer experiences and drive measurable business outcomes.
- Qualifications: Experience in strategy, CX, CRM, and martech transformation roles.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Senior Strategy Consultant to drive strategy across CX, CRM, loyalty, and data-enabled marketing transformation. This role will partner with senior stakeholders to shape strategy, build frameworks and roadmaps, and ensure that recommendations can be operationalised in practice across channels, data platforms, and technology ecosystems. This is a senior, hands-on strategic role - not just high-level visioning. You will work across levels of abstraction, from business ambition to tactical initiatives, and you will be accountable for ensuring strategy connects to measurable business outcomes.
What You'll Do
- Shape Customer & Growth Strategy
- Partner with senior stakeholders to define business objectives, growth priorities, and measurable KPIs
- Develop clear strategic pillars and structured frameworks that connect customer ambition to commercial outcomes
- Identify high-value opportunities across CX, CRM, loyalty, and data-enabled marketing
- Translate Strategy into Roadmaps & Actionable Plans
- Lead structured discovery and requirements gathering to systemise use cases and prioritise initiatives
- Translate high-level ambitions into phased roadmaps, tactical initiatives, and defined sub-KPIs
- Design future-state blueprints spanning customer journeys, data, technology, and operating models
- Enable Data & Martech-Driven Execution
- Define how CDP, CRM, AI, analytics, and marketing orchestration capabilities support strategic objectives
- Ensure strategy translates effectively across owned and paid channels
- Work closely with delivery and technical teams to ensure recommendations are feasible, scalable, and execution-ready
- Drive Measurement & Value Realisation
- Establish performance frameworks that connect initiatives to business impact
- Ensure operational detail and use cases clearly align with prioritised business goals
- Track impact and continuously refine strategy based on measurable results
How We Support You
We provide a collaborative environment where you can grow your strategic leadership, work with diverse business challenges, and make a tangible impact on how organisations design, measure and deliver customer experiences.
What We're Looking For
Experience & Expertise
- Years specifically in strategy, CX, CRM, loyalty, or martech transformation roles - ideally within consulting, agency or strategic client teams
- Experience shaping and presenting strategic frameworks, roadmaps and blueprints
- Strong understanding of data-enabled decisioning, analytics, and customer platforms
- Practical experience with CRM strategy and customer lifecycle thinking - hands-on strategic experience with loyalty programmes is preferred
- Ability to translate insight into strategic recommendations and actionable plans
- Proven experience leading strategy across complex marketing or CX transformation programmes
- Collaboration with cross-functional teams and technical stakeholders
- Broad experience and interest across key marketing disciplines, including insight, strategy, innovation, CX, and e-commerce and AI.
Skills & Approaches
- Structured, analytical thinker with the ability to think across business, data and technology layers
- Excellent communicator who can build strong, trusted relationships with senior stakeholders
- Proactive, ideas-driven, with a bias toward leading strategy rather than purely responding to framed tasks
- Whilst being ideas driven, the right candidate will also understand the importance of being data driven, and is able to strike the right balance between the two
- Skilled in turning ambiguity into clarity and aligning teams around priorities
Mindset & Working Style
- Business-impact oriented — every recommendation must connect to a measurable outcome
- Comfortable operating at multiple levels: strategic vision → tactical execution → performance measurement
- Collaborative with delivery partners, and able to simplify complexity without losing substance
- Outcome focused, with a commitment to delivering meaningful value for clients
About Us
We are a leading data-driven strategy and customer experience organisation that helps modern brands unlock the full potential of their customer data, technology, and experiences. We believe that great customer experiences are rooted in deep insight, measurable outcomes, and intelligent use of data and martech. We design and execute enriched customer experiences that drive performance at the individual and business level, through the winning blend of human expertise, cutting edge technology and AI, and customer data. Operating in a privacy-first, first-party data world, we help clients move beyond fragmented marketing towards intelligent, connected customer experiences. Our approach is pragmatic and impact-led — we don't just define what could be done; we shape how it will be delivered, embedded, measured, and continuously optimised.
Senior Strategy Consultant in London employer: Silverbullet
Contact Detail:
Silverbullet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Strategy Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Strategy Consultant role.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. We want to hear how your past experiences connect to the role. Think about specific examples where you’ve shaped strategy and driven measurable outcomes.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they approach customer experience will help you tailor your responses and show that you’re a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Strategy Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Strategy Consultant role. Highlight your experience in CX, CRM, and data-driven marketing transformation, and show how your skills align with our needs.
Showcase Your Strategic Thinking: We want to see your ability to connect high-level strategy with actionable plans. Use specific examples from your past roles where you’ve successfully shaped frameworks or roadmaps that led to measurable outcomes.
Be Clear and Concise: When writing your application, keep it straightforward. Avoid jargon and ensure your points are easy to understand. We appreciate clarity, especially when discussing complex strategies and initiatives.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Silverbullet
✨Know Your Strategy Inside Out
Before the interview, dive deep into the company's strategy and recent projects. Understand how they approach CX, CRM, and data-driven marketing. This will help you speak confidently about how your experience aligns with their needs.
✨Prepare to Showcase Your Frameworks
Be ready to discuss specific frameworks and roadmaps you've developed in previous roles. Use examples that highlight your ability to translate high-level strategies into actionable plans, as this is crucial for the role.
✨Demonstrate Data-Driven Decision Making
Since the role emphasises data-enabled decisioning, come prepared with examples of how you've used data analytics to inform your strategic recommendations. Show how your insights have led to measurable business outcomes.
✨Engage with Stakeholders
Think about how you've collaborated with senior stakeholders in the past. Be ready to share stories that illustrate your communication skills and ability to build trusted relationships, as this will be key in driving strategy across teams.