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- Tasks: Drive strategy across CX, CRM, loyalty, and data-enabled marketing transformation.
- Company: Leading data-driven strategy and customer experience organisation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on intelligent, connected customer experiences.
- Why this job: Shape impactful strategies and transform customer experiences with cutting-edge technology.
- Qualifications: 8+ years in strategy, CX, CRM, or martech transformation roles.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a Senior Strategy Consultant (full time, fixed term contract) to drive strategy across CX, CRM, loyalty, and data-enabled marketing transformation. This role will partner with senior stakeholders to shape strategy, build frameworks and roadmaps, and ensure that recommendations can be operationalised in practice across channels, data platforms, and technology ecosystems.
Key Responsibilities:
- Develop clear strategic pillars and structured frameworks that connect customer ambition to commercial outcomes.
- Identify high-value opportunities across CX, CRM, loyalty, and data-enabled marketing.
- Design future-state blueprints spanning customer journeys, data, technology, and operating models.
- Define how CDP, CRM, AI, analytics, and marketing orchestration capabilities support strategic objectives.
- Establish performance frameworks that connect initiatives to business impact.
Qualifications:
- 8+ years specifically in strategy, CX, CRM, loyalty, or martech transformation roles - ideally within consulting, agency or strategic client teams.
- Strong understanding of data-enabled decisioning, analytics, and customer platforms.
- Practical experience with CRM strategy and customer lifecycle thinking - hands-on strategic experience with loyalty programmes is preferred.
- Proven experience leading strategy across complex marketing or CX transformation programmes.
- Structured, analytical thinker with the ability to think across business, data and technology layers.
- Comfortable operating at multiple levels: strategic vision → tactical execution → performance measurement.
We are a leading data-driven strategy and customer experience organisation that helps modern brands unlock the full potential of their customer data, technology, and experiences. We believe that great customer experiences are rooted in deep insight, measurable outcomes, and intelligent use of data and martech. We design and execute enriched customer experiences that drive performance at the individual and business level, through the winning blend of human expertise, cutting edge technology and AI, and customer data. Operating in a privacy-first, first-party data world, we help clients move beyond fragmented marketing towards intelligent, connected customer experiences.
Commercial Strategy - Consultant to Senior Consultant employer: Silverbullet
Contact Detail:
Silverbullet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Strategy - Consultant to Senior Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its recent projects. Show us you understand our mission and how your experience aligns with our goals in CX, CRM, and data-driven marketing.
✨Tip Number 3
Practice your pitch! Be ready to articulate your strategic thinking and how you've successfully driven transformation in previous roles. We want to hear about your hands-on experience with loyalty programmes and customer lifecycle strategies.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Commercial Strategy - Consultant to Senior Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in strategy, CX, CRM, and loyalty programmes. We want to see how your background aligns with our needs, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about data-driven marketing transformation and how your skills can help us drive strategy. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills: Since we value structured, analytical thinkers, make sure to include examples of how you've used data to inform decisions in past roles. Whether it's through performance frameworks or customer insights, we want to see your thought process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Silverbullet
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and technologies in CX, CRM, and data-enabled marketing. Brush up on your knowledge of customer data platforms and analytics tools, as these will likely come up during the interview.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles where you've successfully driven strategy or transformation. Highlight your hands-on experience with loyalty programmes and how you've connected customer ambitions to commercial outcomes.
✨Think Strategically and Tactically
Be ready to demonstrate your ability to operate at both strategic and tactical levels. Discuss how you’ve developed frameworks and roadmaps that align with business objectives while also being able to execute on those strategies effectively.
✨Balance Ideas with Data
Emphasise your understanding of the importance of being data-driven alongside being ideas-driven. Prepare to explain how you’ve used data to inform your strategic decisions and how you measure the impact of your initiatives.