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For Companies At a Glance
- Tasks: Drive strategy across CX, CRM, loyalty, and data-enabled marketing transformation.
- Company: Leading data-driven strategy and customer experience organisation.
- Benefits: Collaborative environment with opportunities for growth and impact.
- Other info: Work with diverse challenges and cutting-edge technology.
- Why this job: Shape strategies that connect insights to measurable business outcomes.
- Qualifications: 8+ years in strategy, CX, CRM, or martech transformation roles.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Senior Strategy Consultant (full time, fixed term contract) to drive strategy across CX, CRM, loyalty, and data-enabled marketing transformation. This role will partner with senior stakeholders to shape strategy, build frameworks and roadmaps, and ensure that recommendations can be operationalised in practice across channels, data platforms, and technology ecosystems. This is a senior, hands-on strategic role - not just high-level visioning. You will work across levels of abstraction, from business ambition to tactical initiatives, and you will be accountable for ensuring strategy connects to measurable business outcomes.
What You’ll Do
- Shape Customer & Growth Strategy
- Partner with senior stakeholders to define business objectives, growth priorities, and measurable KPIs
- Develop clear strategic pillars and structured frameworks that connect customer ambition to commercial outcomes
- Identify high-value opportunities across CX, CRM, loyalty, and data-enabled marketing
- Translate Strategy into Roadmaps & Actionable Plans
- Lead structured discovery and requirements gathering to systemise use cases and prioritise initiatives
- Translate high-level ambitions into phased roadmaps, tactical initiatives, and defined sub-KPIs
- Design future-state blueprints spanning customer journeys, data, technology, and operating models
- Enable Data & Martech-Driven Execution
- Define how CDP, CRM, AI, analytics, and marketing orchestration capabilities support strategic objectives
- Ensure strategy translates effectively across owned and paid channels
- Work closely with delivery and technical teams to ensure recommendations are feasible, scalable, and execution-ready
- Drive Measurement & Value Realisation
- Establish performance frameworks that connect initiatives to business impact
- Ensure operational detail and use cases clearly align with prioritised business goals
- Track impact and continuously refine strategy based on measurable results
How We Support You
We provide a collaborative environment where you can grow your strategic leadership, work with diverse business challenges, and make a tangible impact on how organisations design, measure and deliver customer experiences.
What We’re Looking For
- Experience & Expertise
- 8+ years specifically in strategy, CX, CRM, loyalty, or martech transformation roles - ideally within consulting, agency or strategic client teams
- Experience shaping and presenting strategic frameworks, roadmaps and blueprints
- Strong understanding of data-enabled decisioning, analytics, and customer platforms
- Practical experience with CRM strategy and customer lifecycle thinking - hands-on strategic experience with loyalty programmes is preferred
- Ability to translate insight into strategic recommendations and actionable plans
- Proven experience leading strategy across complex marketing or CX transformation programmes
- Collaboration with cross-functional teams and technical stakeholders
- Broad experience and interest across key marketing disciplines, including insight, strategy, innovation, CX, and e-commerce and AI.
- Skills & Approaches
- Structured, analytical thinker with the ability to think across business, data and technology layers
- Excellent communicator who can build strong, trusted relationships with senior stakeholders
- Proactive, ideas-driven, with a bias toward leading strategy rather than purely responding to framed tasks
- Whilst being ideas driven, the right candidate will also understand the importance of being data driven, and is able to strike the right balance between the two
- Skilled in turning ambiguity into clarity and aligning teams around priorities
- Mindset & Working Style
- Business-impact oriented — every recommendation must connect to a measurable outcome
- Comfortable operating at multiple levels: strategic vision → tactical execution → performance measurement
- Collaborative with delivery partners, and able to simplify complexity without losing substance
- Outcome focused, with a commitment to delivering meaningful value for clients
About Us
We are a leading data-driven strategy and customer experience organisation that helps modern brands unlock the full potential of their customer data, technology, and experiences. We believe that great customer experiences are rooted in deep insight, measurable outcomes, and intelligent use of data and martech. We design and execute enriched customer experiences that drive performance at the individual and business level, through the winning blend of human expertise, cutting edge technology and AI, and customer data. Operating in a privacy-first, first-party data world, we help clients move beyond fragmented marketing towards intelligent, connected customer experiences. Our approach is pragmatic and impact-led — we don’t just define what could be done; we shape how it will be delivered, embedded, measured, and continuously optimised.
Senior Strategy Consultant in City of London employer: Silverbullet
Contact Detail:
Silverbullet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Strategy Consultant in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in CX and data-driven strategies.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive strategy and measurable outcomes. Keep it concise but impactful—think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Strategy Consultant in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in strategy, CX, CRM, and martech transformation. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Impact: When detailing your past roles, focus on measurable outcomes and the impact of your strategies. We love numbers and results, so if you’ve driven growth or improved customer experiences, let us know!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. Remember, we’re looking for strategic thinkers who can communicate effectively!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Silverbullet
✨Know Your Strategy Inside Out
Before the interview, make sure you thoroughly understand the key aspects of strategy, CX, CRM, and loyalty. Be ready to discuss how you've shaped strategic frameworks in the past and how they led to measurable outcomes. This will show that you can connect high-level vision with practical execution.
✨Prepare for Stakeholder Scenarios
Think about potential scenarios where you might need to partner with senior stakeholders. Prepare examples of how you've defined business objectives and growth priorities in previous roles. This will demonstrate your ability to build strong relationships and align strategies with business goals.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to inform your strategic decisions. Bring examples of how you've translated insights into actionable plans and measurable KPIs. This will highlight your structured, analytical thinking and your ability to drive data-enabled marketing transformation.
✨Demonstrate Collaboration and Communication
Since this role involves working closely with cross-functional teams, be ready to share experiences where you've simplified complex ideas for diverse audiences. Highlight your communication skills and how you've collaborated with technical stakeholders to ensure strategies are feasible and execution-ready.