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- Tasks: Drive strategy across CX, CRM, loyalty, and data-enabled marketing transformation.
- Company: Leading data-driven strategy and customer experience organisation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on intelligent, connected customer experiences.
- Why this job: Shape impactful strategies and transform customer experiences with cutting-edge technology.
- Qualifications: 8+ years in strategy, CX, CRM, or martech transformation roles.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Senior Strategy Consultant (full time, fixed term contract) to drive strategy across CX, CRM, loyalty, and data-enabled marketing transformation. This role will partner with senior stakeholders to shape strategy, build frameworks and roadmaps, and ensure that recommendations can be operationalised in practice across channels, data platforms, and technology ecosystems.
Key Responsibilities:
- Develop clear strategic pillars and structured frameworks that connect customer ambition to commercial outcomes.
- Identify high-value opportunities across CX, CRM, loyalty, and data-enabled marketing.
- Design future-state blueprints spanning customer journeys, data, technology, and operating models.
- Define how CDP, CRM, AI, analytics, and marketing orchestration capabilities support strategic objectives.
- Establish performance frameworks that connect initiatives to business impact.
Qualifications:
- 8+ years specifically in strategy, CX, CRM, loyalty, or martech transformation roles - ideally within consulting, agency or strategic client teams.
- Strong understanding of data-enabled decisioning, analytics, and customer platforms.
- Practical experience with CRM strategy and customer lifecycle thinking - hands-on strategic experience with loyalty programmes is preferred.
- Proven experience leading strategy across complex marketing or CX transformation programmes.
- Structured, analytical thinker with the ability to think across business, data and technology layers.
- Comfortable operating at multiple levels: strategic vision → tactical execution → performance measurement.
We are a leading data-driven strategy and customer experience organisation that helps modern brands unlock the full potential of their customer data, technology, and experiences. We believe that great customer experiences are rooted in deep insight, measurable outcomes, and intelligent use of data and martech. We design and execute enriched customer experiences that drive performance at the individual and business level, through the winning blend of human expertise, cutting edge technology and AI, and customer data. Operating in a privacy-first, first-party data world, we help clients move beyond fragmented marketing towards intelligent, connected customer experiences.
Commercial Strategy - Consultant to Senior Consultant in City of London employer: Silverbullet
Contact Detail:
Silverbullet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Strategy - Consultant to Senior Consultant in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show us you understand our mission and how your skills can help drive strategy across CX, CRM, and loyalty. Tailor your responses to highlight relevant experiences.
✨Tip Number 3
Practice your pitch! Be ready to articulate your strategic thinking and how you've successfully led transformation programmes in the past. We want to hear about your hands-on experience with data-driven decision-making.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Commercial Strategy - Consultant to Senior Consultant in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in strategy, CX, CRM, and martech transformation. We want to see how your background aligns with our needs, so don’t hold back on those relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can drive strategy across customer experiences. Be sure to connect your skills to the specific requirements we’ve outlined.
Showcase Your Analytical Skills: We love structured, analytical thinkers! In your application, give examples of how you've used data to inform decisions or shape strategies. This will help us see your ability to balance ideas with data-driven insights.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Silverbullet
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and technologies in CX, CRM, and data-enabled marketing. Brush up on your knowledge of customer data platforms and analytics tools, as these will likely come up during the interview.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles where you've successfully led strategy or transformation projects. Highlight your hands-on experience with loyalty programmes and how you’ve connected customer ambitions to commercial outcomes.
✨Think Strategically and Tactically
Be ready to demonstrate your ability to think at both the strategic vision and tactical execution levels. Prepare to discuss how you would design future-state blueprints and establish performance frameworks that link initiatives to business impact.
✨Engage with Stakeholders
Since this role involves partnering with senior stakeholders, practice articulating your ideas clearly and confidently. Think about how you can engage them in discussions about shaping strategy and building frameworks that resonate with their goals.