About Silverbullet Silverbullet is a boutique customer experience partner. We sit at the intersection of data, technology and customer marketing activation, helping some of the world's most recognised brands build better relationships with their customers. Our work spans data engineering, MarTech implementation, CRM and personalisation, customer channel activation and agentic AI, delivered as one unified team with a single focus: outcomes, not outputs. We work with brands across FMCG, travel, broadcasting and hospitality, including Heineken, Mars Snacking, easyJet and ITV. As our CDP Architect on a key account, you will own the technical and strategic relationship with clients who have deployed Treasure Data as their customer data platform, working within a broader stack that includes Databricks for data engineering and Braze for multi-channel activation. You will also be responsible for line managing up to two members of the delivery team, supporting their development and helping maintain quality across client engagements. Lead solution design and scoping across Treasure Data implementations, including ingestion architecture, identity resolution, audience segmentation and activation workflows connected to Braze ● Act as the primary technical point of contact for your clients, translating business and marketing objectives into data and platform requirements they can actually act on ● Design and oversee the build of complex SQL-based audience and data pipelines within Treasure Data, working with Databricks as the underlying data platform ● Collaborate with Braze specialists and CRM strategists to ensure data flowing from the CDP supports personalised, well-timed customer communications ● Define integration patterns and data flows across the MarTech stack, identifying gaps, risks and dependencies early in the engagement lifecycle ● Provide technical governance and quality assurance across delivery work, reviewing the output of your team and ensuring best practice is applied consistently ● Line manage up to two team members, supporting day-to-day delivery, career development conversations and performance ● Contribute to pre-sales activities including scoping, estimation and proposal writing where your technical expertise is needed We are looking for someone who can hold their own in a room with a client's Head of Data and their Group Marketing Director at the same time. Hands-on experience with Treasure Data, including workflow design, TD Query (Presto/Hive SQL), audience segmentation, data ingestion and activation. Strong candidates from other enterprise CDPs (such as Salesforce Data Cloud, Adobe Real-Time CDP, mParticle or Tealium) will be considered where SQL skills and platform fluency are clearly evident ● Strong SQL skills, to a level where you are comfortable building and reviewing complex transformation logic, debugging production issues and advising clients on query performance ● Experience working within a MarTech stack that spans data warehouse or lakehouse platforms (Databricks experience is a distinct advantage) and marketing activation tools such as Braze, Salesforce Marketing Cloud or similar ● Experience in a client-facing consulting, agency or professional services environment, where you have been accountable for the quality and outcome of your work, not just your individual contribution ● Direct experience in marketing roles, or working closely with marketing teams to understand how data decisions translate into campaign performance and customer outcomes ● Background in the hospitality sector, or experience supporting hospitality clients with their customer data and marketing technology programmes ● Familiarity with identity resolution approaches, consent management and first-party data strategy ● Experience contributing to commercial scoping and effort estimation as part of a pre-sales or bid process We work hybrid across our London and Plymouth offices, with travel to client sites as the role requires.
