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- Tasks: Own and optimise our CRM system, delivering insights and supporting sales teams.
- Company: Join ClearCourse, a fast-growing tech group focused on innovative software and payments solutions.
- Benefits: Enjoy hybrid working, 25 days annual leave, private medical cover, and generous training budgets.
- Why this job: Be part of a collaborative culture that values ownership and offers career progression opportunities.
- Qualifications: 2+ years in CRM administration, with a passion for data and problem-solving skills.
- Other info: Work flexibly from home or our London HQ, contributing to an exciting growth journey.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Hours: Full-Time
Are you passionate about clean, efficient CRM systems and insightful sales data? Do you thrive on improving processes, delivering actionable insights, and helping commercial teams work smarter? If so, we’ve got the role for you. At ClearCourse, we’re on a mission to build a brilliant software and payments business with exceptional people at its heart. As our Sales Operations Analyst, you'll be central to this journey—owning and optimising our sales systems, driving meaningful data reporting, and supporting our commercial teams with the tools and insights they need to succeed.
What You’ll Be Doing:
- Own and enhance our CRM system (Pipedrive), maintaining data integrity, improving workflows, and managing system stability.
- Partner with teams across Sales, Marketing, Operations, and Customer Success to deliver clear reporting and data-driven insights.
- Bring sales performance data to life with visual dashboards, analytics, and executive-ready content.
- Be the go-to expert for sales pipeline discipline—ensuring tools are used effectively and accurately reflect business performance.
- Deliver regular reports, forecast models, and insights on key metrics like pipeline growth, conversion, win/loss rates, and quota attainment.
- Support onboarding and training of new team members on CRM best practices and ClearAccept processes.
- Take the lead on data mining, automation, integration improvements, and overall CRM optimisation.
- Provide support to sales teams—from contracts and pricing to process improvements and renewal strategies.
- Create content for monthly and quarterly board reporting, contributing to strategy and planning.
- Use your knowledge of API integrations and data visualisation tools to streamline operations and boost productivity.
What We’re Looking For:
- 2+ years' experience as a CRM Administrator or in a similar sales ops role.
- Solid grasp of CRM platforms (Pipedrive experience is a big plus).
- Passion for structured data and a proactive approach to problem-solving.
- Experience with API integrations, data migrations, and maintaining sales system performance.
- Confident working with dashboards, analytics, and business stakeholders across multiple functions.
- A team player with a continuous improvement mindset—always looking for a better way.
Why Join Us?
- At ClearCourse, you’ll join a growing collective of innovative software and payments businesses, united by a shared vision to create the best solutions for customers.
- Backed by private equity and growing fast, we’ve built a culture that celebrates collaboration, ownership, and progress.
- Be part of a 700-strong team working across the UK.
- Work flexibly from home or our central London HQ.
- Join a high-growth environment with career progression opportunities.
- Help shape the future of ClearAccept, our integrated payments platform.
- Hybrid-working model with 25 days annual leave + your birthday off.
- Life Assurance and Group Income Protection.
- Private medical cover with cash plan.
- Enhanced Company Pension.
- Employee wellbeing perks such as Perkbox and Peppy.
- Enhanced maternity, paternity and adoption pay.
- Generous training budgets and reimbursement for professional memberships.
About ClearCourse
ClearCourse is a rapidly growing technology group, bringing together market-leading software and payments businesses. Backed by private equity firm Aquiline, we’ve expanded significantly since 2018, acquiring businesses at a rapid pace. With 900+ employees across the UK, we’re committed to innovation, collaboration, and delivering exceptional tech solutions.
Ready to take ownership of sales systems that empower teams and deliver results? Apply now to become our next Sales Operations Analyst and help shape the future of ClearCourse.
Sales Operation Analyst employer: Silverbear Ltd.
Contact Detail:
Silverbear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operation Analyst
✨Tip Number 1
Familiarise yourself with Pipedrive and other CRM systems. Since the role specifically mentions a solid grasp of CRM platforms, having hands-on experience or even completing online tutorials can give you an edge.
✨Tip Number 2
Network with current or former employees in sales operations roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your experience with data visualisation tools and API integrations. Being able to articulate how you've used these in past roles will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've improved processes or enhanced data integrity in previous positions. This aligns perfectly with the continuous improvement mindset they are looking for.
We think you need these skills to ace Sales Operation Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in CRM administration and sales operations. Emphasise your familiarity with Pipedrive and any specific achievements that demonstrate your ability to optimise sales systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data-driven insights and process improvement. Mention how your proactive problem-solving skills can contribute to ClearCourse's mission and how you can support their commercial teams.
Showcase Relevant Skills: Clearly outline your skills related to API integrations, data visualisation tools, and analytics. Provide examples of how you've used these skills in previous roles to enhance sales performance or improve workflows.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on data integrity and reporting.
How to prepare for a job interview at Silverbear Ltd.
✨Know Your CRM Inside Out
Since the role heavily involves optimising the CRM system, make sure you have a solid understanding of Pipedrive and its functionalities. Be prepared to discuss how you've used CRM systems in the past to improve workflows and maintain data integrity.
✨Showcase Your Data Skills
The job requires bringing sales performance data to life with visual dashboards and analytics. Prepare examples of how you've created reports or dashboards in previous roles, and be ready to explain your approach to data visualisation.
✨Demonstrate Collaboration Experience
You'll be partnering with various teams across Sales, Marketing, and Operations. Think of specific instances where you've successfully collaborated with different departments to achieve a common goal, and be ready to share those stories.
✨Emphasise Continuous Improvement
The company values a proactive approach to problem-solving and continuous improvement. Be prepared to discuss how you've identified inefficiencies in processes and what steps you took to enhance them in your previous roles.
