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- Tasks: Lead teams to manage technical incidents and ensure platform stability for thousands of merchants.
- Company: Leading payments technology provider based in Reading.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Take ownership in a high-impact role and make a difference in the payments industry.
- Qualifications: Strong technical support experience and excellent communication skills required.
- Other info: Join a dynamic team focused on innovation and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
A leading payments technology provider in Reading is seeking a Technical Support Lead to manage technical incidents and support processes for its cloud-native platform. The role involves leading teams, analyzing API logs, and ensuring a stable platform for over 5,000 merchants.
Candidates should have strong experience in technical support, a background in payments, and excellent communication skills. This is a high-impact role that offers ownership in a core operational function.
Payments Platform Incident Lead in Reading employer: Silverbear Ltd.
Contact Detail:
Silverbear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Platform Incident Lead in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in the payments tech space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your technical knowledge, especially around API logs and incident management. We want to see how you can lead teams and tackle challenges head-on.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your experience in technical support and payments. We love seeing candidates who understand our core operations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Plus, it shows your enthusiasm for the role and the company. We appreciate candidates who take that extra step!
We think you need these skills to ace Payments Platform Incident Lead in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and payments. We want to see how your skills align with the role of Payments Platform Incident Lead, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this high-impact role. We love seeing your personality come through, so feel free to share your passion for tech and problem-solving.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Whether it’s in your CV or cover letter, we want to see clear, concise language that demonstrates your ability to convey complex information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Silverbear Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud-native platforms and API logs. Be ready to discuss specific incidents you've managed in the past and how you resolved them.
✨Showcase Your Leadership Skills
As a Payments Platform Incident Lead, you'll be leading teams. Prepare examples of how you've successfully led a team through a technical crisis or incident. Highlight your communication style and how you keep everyone informed during high-pressure situations.
✨Understand the Payments Landscape
Familiarise yourself with the payments industry and current trends. Being able to discuss recent developments or challenges in the sector will show your passion and understanding of the role's context.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their platform, team dynamics, and how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
