Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for EPOS hardware and software to customers.
- Company: Leading tech firm in Nottingham with a vibrant team atmosphere.
- Benefits: Competitive salary based on experience and opportunities for growth.
- Why this job: Join a dynamic team and enhance your IT skills while helping customers.
- Qualifications: Strong understanding of IT systems and excellent communication skills.
- Other info: On-site role, perfect for those who thrive in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology firm in Nottingham is seeking a dynamic Support Person to join their Helpdesk team. This role involves providing support for EPOS hardware and software to customers. The ideal candidate will have a sound understanding of IT systems and possess excellent communication skills.
Responsibilities include:
- Diagnosing hardware issues
- Assisting customers
- Collaborating with multiple departments to resolve issues
Competitive salary based on experience, with a requirement for on-site work five days a week.
Helpdesk Support Specialist – Nottingham (On-site) employer: Silverbear Ltd.
Contact Detail:
Silverbear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Specialist – Nottingham (On-site)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common helpdesk scenarios. Think about how you’d handle specific hardware issues or customer queries. Practising these responses will help us shine during the interview!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining technical concepts. Remember, the goal is to demonstrate that you can effectively assist customers with their EPOS systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Support Specialist – Nottingham (On-site)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT systems and customer support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or roles you've had in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Helpdesk Support Specialist role and how your background makes you a perfect fit. We love seeing genuine enthusiasm!
Show Off Your Communication Skills: Since this role involves assisting customers, make sure your application reflects your communication prowess. Whether it’s through clear language in your CV or a friendly tone in your cover letter, we want to see that you can connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Silverbear Ltd.
✨Know Your Tech
Make sure you brush up on your knowledge of EPOS systems and common hardware issues. Being able to discuss specific examples of problems you've solved in the past will show that you’re not just familiar with IT systems, but that you can also think on your feet.
✨Communication is Key
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a customer who’s struggling with their EPOS system, so being clear and concise is crucial.
✨Team Player Mindset
This position involves collaborating with multiple departments, so be prepared to discuss your experience working in teams. Think of examples where you’ve successfully worked with others to resolve issues, as this will highlight your ability to contribute positively to the Helpdesk team.
✨Show Enthusiasm for On-Site Work
Since the job requires you to be on-site five days a week, express your enthusiasm for working in a collaborative environment. Share why you believe being physically present can enhance your ability to support customers and work with your colleagues effectively.