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- Tasks: Provide top-notch support for EPOS hardware and software issues.
- Company: Join a growing IT company that empowers retailers with innovative solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference by helping customers solve tech problems every day.
- Qualifications: Strong IT knowledge, excellent communication skills, and a knack for problem-solving.
- Other info: Dynamic work environment with flexible shifts and a focus on teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Work Location: Nottingham, on-site 5 days per week
Role Type: Full-Time, Permanent
CSY Retail Systems are an established and growing company that provides IT systems and e-commerce web sites to retailers. We are looking for a dynamic Support Person to join our Helpdesk team. You will be providing support to our customer base for their EPOS hardware and software.
Key responsibilities:
- Diagnosis of hardware and software issues over the phone and via remote access
- Assisting customers to resolve software and hardware problems
- Liaising with other departments to assist with resolving customer issues
Experience required:
- A sound understanding of IT hardware and software
- Excellent communication and customer service skills
- Excellent problem-solving skills
- Ability to use own initiative
- Able to work in a team
- A patient and organised approach
- Ability to meet deadlines and prioritise workload
- Able to work under pressure
- A willingness to keep up to date with IT developments
- Experience of EPOS systems an advantage
- Great phone manner
The helpdesk operates 7 days a week from 8am to 8pm. Your hours of work are mainly 9am to 6pm Mon-Fri, but you will be required to work some shifts which will be agreed with you. We offer a competitive salary which will be commensurate with experience.
Helpdesk in Nottingham employer: Silverbear Ltd.
Contact Detail:
Silverbear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk in Nottingham
✨Tip Number 1
Get to know the company! Research CSY Retail Systems and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be diagnosing hardware and software issues, try simulating common problems and think through how you'd resolve them. This will boost your confidence and prepare you for real-life scenarios on the helpdesk.
✨Tip Number 3
Brush up on your communication skills! Being able to explain technical issues in simple terms is key. Consider role-playing with a friend or family member to practice how you'd handle customer calls and support requests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at CSY Retail Systems. Don’t miss out on this opportunity!
We think you need these skills to ace Helpdesk in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT hardware and software. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your problem-solving abilities and customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Helpdesk team. Share specific examples of how you've helped customers in the past and how you can bring that same energy to CSY Retail Systems.
Show Off Your Communication Skills: Since you'll be dealing with customers over the phone and via remote access, it's crucial to demonstrate your excellent communication skills. Make sure your application reflects your ability to explain technical issues clearly and patiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Silverbear Ltd.
✨Know Your Tech
Brush up on your knowledge of IT hardware and software, especially EPOS systems. Be ready to discuss common issues and solutions you've encountered in the past. This will show that you’re not just familiar with the tech but also capable of diagnosing problems effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly. This will highlight your excellent communication skills, which are crucial for a Helpdesk position.
✨Problem-Solving Scenarios
Prepare for situational questions where you might need to solve a problem on the spot. Think of examples from your past experiences where you successfully resolved an issue under pressure. This will showcase your problem-solving skills and ability to work efficiently in a team.
✨Stay Organised and Patient
Emphasise your organisational skills and patience during the interview. You might be asked how you prioritise tasks or handle stressful situations. Share strategies you use to stay calm and organised, especially when dealing with multiple customer queries at once.