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- Tasks: Support clients and colleagues with tech setups and problem-solving in a dynamic role.
- Company: Join Swan Retail, a leader in innovative retail and hospitality tech solutions.
- Benefits: Enjoy 25 days leave, private medical cover, flexible hours, and career growth opportunities.
- Why this job: Be part of a close-knit team shaping the future of retail technology.
- Qualifications: Strong problem-solving skills and a positive, adaptable attitude are essential.
- Other info: Experience in implementations or knowledge of retail environments is a bonus.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Based: Waterlooville
Business Unit: Swan Retail / EPOS Bureau
Reports to: Implementations Lead
Are you a hands‑on technical professional who loves problem‑solving, setting up systems, and seeing customers get the most out of their technology? If you enjoy variety, autonomy, and collaborating with a supportive team, this could be the perfect next step in your career.
We\’re looking for an Implementation Engineer to join our Operations team at Swan Retail/EPOS Bureau. This is a key customer‑facing role where you’ll help deliver hardware and software setups, configure systems, and make sure our retail and hospitality customers get a seamless, stress‑free onboarding experience. No two days are the same. One day you’ll be configuring servers or staging hardware, and the next you may be on‑site ensuring a smooth installation.
If you’re technically minded, organised, and eager to learn, you’ll fit right in.
What you’ll be doing
Carrying out a mix of hardware setup, configuration, and software installation
Supporting both internal teams and external clients with implementation queries
Managing your own workload and completing tasks within agreed timeframes
Documenting processes and maintaining accurate implementation records
Configuring new hardware, staging equipment, and updating handover documents
Visiting client sites to install hardware when required
Collaborating closely with the wider Ops team and helping the Helpdesk when needed
Ensuring your workspace and our equipment stays clean, organised, and installation‑ready
What we’re looking for
Strong problem‑solving and fault‑finding skills
Ability to work independently and manage time effectively
Good technical understanding of PCs and ideally EPOS hardware
Experience installing software and following technical processes
High attention to detail and strong organisational skills
A team player with a positive, proactive attitude
Previous experience in an Implementations or Technical Installation role
Experience in the retail or hospitality sector
Knowledge of Windows Desktop and Server
Understanding of routers, switches, and basic firewall configuration
Familiarity with modern networking protocols and operating systems
What you’ll bring
Reliability, good timekeeping, and a strong sense of ownership
Confidence working with customers
Flexibility, curiosity, and a willingness to learn
The ability to stay calm, focused, and accurate, even when things get busy
At ClearCourse, we’re building a brilliant environment for people who want to grow. You’ll be part of a diverse group of technology brands working together to help businesses thrive, with plenty of support, development opportunities, and flexibility along the way.
Our benefits include:
25 days’ annual leave plus bank holidays
Company pension scheme
Life assurance
Private medical cover with SmartHealth
Enhanced parental leave
A range of cash‑plan health benefits
Exclusive discounts through our Perks at Work platform
Flexible hybrid working, depending on the role
Opportunities for professional development and career progression across ClearCourse
If you’re ready to bring your technical skills and customer focus to a role where you can really make an impact, we’d love to hear from you.
Apply now and help deliver seamless EPOS solutions to customers nationwide.
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Implementation Engineer employer: Silverbear Ltd.
Contact Detail:
Silverbear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Swan Retail on LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding their tech solutions inside out. Dive into their website, check out case studies, and be ready to discuss how your skills can help solve their challenges.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to share examples of how you've tackled technical issues in the past. They want to see that you can think on your feet and adapt to new situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Implementation Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Engineer role. Highlight your relevant skills and experiences that align with what we’re looking for, like problem-solving and technical setup.
Show Your Passion: Let us know why you’re excited about working with Swan Retail. Share your enthusiasm for retail and hospitality technology, and how you can contribute to our team’s success.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on our radar!
How to prepare for a job interview at Silverbear Ltd.
✨Know Your Tech
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with hardware setup, server configuration, and software installation. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific situations where you identified a problem, came up with a solution, and implemented it successfully. This will demonstrate your strong problem-solving abilities, which are crucial for the role.
✨Be Ready to Collaborate
Since this role involves working closely with both internal teams and external clients, be prepared to discuss your teamwork experiences. Share stories that highlight your ability to communicate effectively and work well within a team, as well as how you’ve supported others in achieving project goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
