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- Tasks: Support customers, manage bookings, and assist with events in a dynamic team.
- Company: Join Silver Planet Group, a global leader based near Marlow, known for its commitment to service excellence.
- Benefits: Enjoy hybrid working, up to £4200 in bonuses, and opportunities for career growth.
- Why this job: This role offers a chance to develop skills in a supportive environment while making a real impact.
- Qualifications: 2 years in customer service or sales support, strong communication, and organisational skills required.
- Other info: Diversity and inclusion are key values; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a global company near Marlow, is looking for a Service Delivery Executive to join them. The Service Delivery Team is responsible for customer service, sales support, event organisation and administration and generally assists the sales team with any operational duties.
The right candidate will provide exceptional service to new and existing clients whilst being committed, flexible and motivated. This role is challenging, varied and rewarding and comes with career development.
The company are looking for someone they can develop in the future and take on more responsibility and they also offer up to £4200 in bonuses per year and great benefits.
Hybrid role – 2 days in the office and 3 from home, although this may be the other way around whilst training.
Key Responsibilities
- Processing customer bookings and payments
- Liaising with clients on course updates
- Providing an after sales support for clients
- Dealing with customer feedback and complaints
- Assisting with the planning, organisation, management of events
- Booking facilitators travel and accommodation
- Ensuring all training materials are couriered on time
- Help out with adhoc administration
Key Skills
- At least 2 years in a customer service or sales support position
- Proficient written and verbal communication skills
- Excellent organisational skills and attention to detail with the ability to multitask and prioritise a busy workload
- Experience with Microsoft Office products Outlook, Word and Excel
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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Service Delivery Executive employer: Silver Planet Group
Contact Detail:
Silver Planet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Executive
✨Tip Number 1
Familiarise yourself with the company culture at Silver Planet Group. Research their values and mission statement to understand what they prioritise in their employees. This will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've handled challenging situations in the past. Being able to demonstrate your problem-solving skills will show that you're ready for the varied challenges of the role.
✨Tip Number 3
Network with current or former employees of Silver Planet Group on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company and potentially give you a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to multitask. Since the role involves various responsibilities, being able to articulate how you manage your time and prioritise tasks will be crucial in demonstrating your suitability for the position.
We think you need these skills to ace Service Delivery Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or sales support, as this is crucial for the Service Delivery Executive role. Use specific examples that demonstrate your proficiency in communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and commitment to providing exceptional service. Mention how your skills align with the responsibilities listed in the job description, such as handling customer feedback and supporting event organisation.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed customer bookings, dealt with complaints, or provided after-sales support. This will show that you have the practical experience needed for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the role.
How to prepare for a job interview at Silver Planet Group
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences. Share specific examples of how you've handled customer inquiries or complaints effectively.
✨Demonstrate Organisational Abilities
The job requires excellent organisational skills. Highlight instances where you successfully managed multiple tasks or projects simultaneously, showcasing your ability to prioritise and stay organised.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential, brush up on your skills in Outlook, Word, and Excel. Be ready to discuss how you've used these tools in past roles to enhance productivity.
✨Express Your Flexibility and Motivation
The company values flexibility and motivation. Be sure to convey your willingness to adapt to changing situations and your enthusiasm for taking on new responsibilities as you grow within the role.
