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- Tasks: Support the UK sales team with order processing, CRM updates, and customer communication.
- Company: Join Silver Planet Group, a global manufacturing company based in High Wycombe.
- Benefits: Enjoy a competitive salary of £28k plus excellent benefits in an office-based role.
- Why this job: Be part of a dynamic team, thrive under pressure, and make a real impact on sales operations.
- Qualifications: Experience in sales support, strong communication skills, and proficiency in Microsoft Office and CRM systems.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 24000 - 32000 £ per year.
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Our client, a global manufacturing company based in High Wycombe, is looking to recruit a Sales Administrator to support the UK sales team.
In this pivotal role, the successful candidate will manage the administrative functions that underpin the sales operations – from order processing and CRM updates to customer communication and documentation handling.
If you\’re highly organised, thrive under pressure, and enjoy working cross-functionally with teams across Sales, Service, Finance, and Logistics – this could be the role for you.
Salary is circa £28k plus excellent benefits. Office based.
Key Tasks & Responsibilities
- Support the UK sales team to achieve sales goals and customer satisfaction
- Manage order entry and update order progress via CRM and order acknowledgement to customers
- Maintain accurate records of leads, prospects, and sales campaigns in CRM
- Coordinate with internal teams to communicate shipping details (ETA, tracking) to customers
- Follow up on overdue payments and support after-sales customer satisfaction
- Raise and process RMA requests, concessions, order amendments, and warranty orders
- Create and update customer accounts in IFS; complete supplier setup forms
- Prepare basic quotations and provide lead times to support the sales cycle
- Liaise with Service teams to ensure coordination on service-related orders
- Ensure all documentation (tenders, contracts, transactions) is accurately saved and managed
Skills And Experience
- Experience in a sales support or sales admin role
- Strong communication and interpersonal skills
- Meticulous attention to detail with high levels of accuracy
- Assertive and confident when liaising with sales engineers and other stakeholders
- Able to manage multiple priorities and work effectively under pressure
- Team player with a proactive, can-do attitude
- Highly organised and process-driven
- Strong Microsoft Office skills (Excel, Outlook, Word); experience with CRM systems (preferably Salesforce) and ERP systems (e.g. IFS, Agile) is a plus
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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Sales Administrator employer: Silver Planet Group
Contact Detail:
Silver Planet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with the CRM and ERP systems mentioned in the job description, especially Salesforce and IFS. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple priorities in past roles. Be ready to discuss specific situations where your attention to detail made a difference in achieving team goals.
✨Tip Number 3
Research Silver Planet Group and their sales operations. Understanding their products and market position will allow you to ask insightful questions during the interview, demonstrating your genuine interest in the role.
✨Tip Number 4
Practice your communication skills, as strong interpersonal abilities are crucial for this role. Consider role-playing scenarios where you need to liaise with different teams or handle customer inquiries to build your confidence.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support or administration. Emphasise your strong communication skills and attention to detail, as these are crucial for the Sales Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and ability to thrive under pressure. Mention specific examples of how you've successfully managed multiple priorities in previous roles.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office and CRM systems, ensure you mention your experience with these tools. If you have worked with Salesforce or IFS, be sure to include that information.
Show Enthusiasm for the Role: In your application, express your enthusiasm for supporting the sales team and contributing to customer satisfaction. Companies appreciate candidates who are genuinely interested in the position and the organisation.
How to prepare for a job interview at Silver Planet Group
✨Showcase Your Organisational Skills
As a Sales Administrator, being organised is key. Prepare examples of how you've managed multiple tasks or projects in the past, and be ready to discuss your methods for staying on top of your workload.
✨Demonstrate Strong Communication Abilities
This role requires excellent communication with various teams. Be prepared to share instances where your communication skills helped resolve an issue or improved collaboration between departments.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems like Salesforce is preferred, brush up on your knowledge of these tools. If you have specific examples of how you've used CRM software to enhance sales processes, make sure to mention them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to handle tight deadlines or difficult customer interactions, and outline how you successfully navigated those situations.
