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- Tasks: Enhance product quality by analysing data and translating customer feedback into actionable insights.
- Company: Global equipment manufacturer with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Why this job: Join a dynamic team and improve customer experiences through data-driven insights.
- Qualifications: Engineering or data analysis background with strong problem-solving skills.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a manufacturer of equipment used by clients all over the world, is looking for an EMEA Quality Subject Matter Expert (SME) to join their team based in High Wycombe. The successful candidate will play a critical role in enhancing product quality and customer satisfaction by analysing and presenting data from Salesforce, Oracle, OTA, and other key systems. This role ensures potential product issues are proactively identified, closely monitored, and promptly addressed to improve the overall customer experience. A key responsibility is translating customer and field feedback into actionable insights. The EMEA Quality SME evaluates trends, identifies emerging risks, and highlights opportunities to strengthen product performance and competitiveness.
Working cross-functionally, the role collaborates with stakeholders to manage and resolve requests via the DMR (Data Management System), driving operational efficiency and ensuring timely and accurate issue resolution. By generating meaningful, data-driven insights, the EMEA Quality SME directly contributes to higher-quality products, optimised processes, and stronger customer satisfaction. The ideal candidate will have a background in engineering, Statistics, Quality Management, Data Science or Information Systems and experience in data analysis, quality, or customer service analytics, preferably in a technical or product-focused environment. There will be around 25% travel around the EMEA region.
Responsibilities
- Collaborate with cross-functional teams including Quality, Service, Field Service, and Technical Content to ensure customer needs are met.
- Analyse Salesforce, Oracle, and OTA data to identify potential issues affecting product performance or customer experience, including metrics such as mean time to failure.
- Monitor product issue rates, escalate customer-impacting issues promptly, and work with teams to resolve them efficiently.
- Ensure all Data Management Requests (DMRs) are completed accurately, on time, and with customer impact as a top priority.
- Create and maintain reports and dashboards that provide actionable insights to improve customer satisfaction.
- Communicate findings professionally to leadership and cross-functional teams, emphasising implications for customer experience.
- Actively participate in process improvement initiatives aimed at reducing customer complaints, improving product reliability, and enhancing overall service quality.
- Engage in training, design review meetings, and potentially field visits to gain hands-on understanding of products and their impact on customers.
- Support corrective actions and address noncompliance to uphold quality-of-service standards that directly affect customers.
- Identify opportunities to streamline processes and enhance service delivery.
- Translate data and feedback into meaningful insights to understand customer and field quality issues, concerns, and opportunities.
Qualifications / Skills
- Bachelor's degree in business Analytics, Information Systems, Computer Science, Engineering (Mechanical, Electrical, Industrial), Statistics, Data Science, or Quality/Operations Management.
- Preferred certifications: Salesforce, Oracle, data analytics tools, or quality/process improvement certifications (e.g., Six Sigma, Lean, CQE).
- Experience in data analysis, quality, or customer service analytics, preferably in a technical or product-focused environment.
- Demonstrated experience analysing complex data sets (Salesforce, Oracle, OTA, or similar) to identify trends, root causes, and actionable insights.
- Proven track record of working cross-functionally to resolve product or service issues that directly impact customers.
- Experience in process improvement initiatives aimed at enhancing customer satisfaction or service quality.
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in Salesforce, Oracle, Excel, and other reporting/analytics tools.
- Excellent communication skills, capable of presenting complex data to leadership and cross-functional teams with a customer-centric focus.
Quality Subject Matter Expert - engineering background ideal in High Wycombe employer: Silver Planet Group
Contact Detail:
Silver Planet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Subject Matter Expert - engineering background ideal in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing their challenges and how you can help improve quality will make you stand out as a candidate.
✨Tip Number 3
Practice your data presentation skills. You’ll need to communicate complex insights clearly, so get comfortable explaining your findings in a way that’s easy to understand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Quality Subject Matter Expert - engineering background ideal in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your engineering background and any relevant data analysis experience to show us you're the right fit for the Quality SME role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about quality management and how your background aligns with our needs. Share specific examples of how you've improved processes or customer satisfaction in previous roles.
Showcase Your Analytical Skills: Since this role involves analysing data from various systems, be sure to mention any tools or methodologies you’ve used in the past. We want to see your ability to turn complex data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Silver Planet Group
✨Know Your Data
Familiarise yourself with the key systems mentioned in the job description, like Salesforce and Oracle. Be prepared to discuss how you've used data analysis in your previous roles to identify trends and improve product quality.
✨Showcase Your Engineering Background
Highlight your engineering experience and how it relates to quality management. Be ready to share specific examples of how your technical knowledge has helped resolve customer issues or enhance product performance.
✨Communicate Clearly
Practice presenting complex data insights in a straightforward manner. The ability to communicate findings effectively to cross-functional teams is crucial, so consider rehearsing how you would explain your analysis to someone without a technical background.
✨Emphasise Collaboration
Prepare to discuss your experience working with different teams. Share examples of how you've collaborated with Quality, Service, or Technical Content teams to address customer needs and improve service delivery.
