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- Tasks: Manage customer orders from receipt to delivery, ensuring accuracy and effective communication.
- Company: Join a dynamic team in a supportive and inclusive workplace.
- Benefits: Enjoy excellent benefits, including competitive salary and professional development opportunities.
- Why this job: Make a real impact by improving order fulfilment processes and enhancing customer experiences.
- Qualifications: Degree preferred with experience in order management and strong financial skills.
- Other info: Fast-paced environment with opportunities for growth and cross-functional collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Due to an internal promotion, our client is looking to recruit an Order Management Coordinator. The successful candidate will be responsible for managing customer orders from initial receipt through delivery and final invoicing. This role requires accuracy, timely processing, and effective communication with internal teams and customers to provide a smooth end-to-end order fulfilment experience. We are looking for someone educated to degree level with excellent customer service skills and strong financial acumen, with knowledge of budgeting and reporting coupled with excellent analytical skills. Fully office based Monday to Friday. Excellent benefits.
Responsibilities
- Receive, review, and enter customer orders into the order management system
- Verify pricing, quantities, terms, and customer details for accuracy
- Coordinate with sales, production, warehouse, logistics, and finance teams to ensure on-time fulfilment
- Monitor order status from processing through delivery
- Proactively communicate with customers regarding order confirmations, delays, and delivery updates
- Resolve order discrepancies, shortages, or delivery issues
- Prepare and issue invoices once orders are delivered
- Maintain accurate customer and order records
- Support continuous improvement of order processing and fulfilment workflows
- Analyse performance metrics, prepare reports, and recommend solutions for improvement
- Manage budgets, forecasts, and internal financial tracking in collaboration with finance teams
- Coordinate cross-functional projects, ensuring deadlines, deliverables, and quality standards are met
- Preparation of weekly sales and margin reports
Qualifications
- Bachelor's degree preferred
- 3+ years of experience in order management, customer service, or operations
- Strong financial acumen and experience with budgeting, forecasting, and reporting
- Excellent organizational, leadership, and communication skills
- Proven track record of process improvement and change management
- Ability to work cross-functionally and manage multiple priorities
- Proficiency with business software (SAGE/SAP systems, project management tools, Microsoft Office Suite)
- Strategic thinking with attention to detail
- Adaptability and resilience in a fast-paced environment
- Data-driven mindset with analytical skills
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Operations Co-ordinator in High Wycombe employer: Silver Planet Group
Contact Detail:
Silver Planet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Co-ordinator in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Co-ordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its order management processes. Show them you understand their needs and how you can contribute to a smooth end-to-end order fulfilment experience. Confidence is key!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and customers, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family to sharpen those skills.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and ready to take on the challenges of the role.
We think you need these skills to ace Operations Co-ordinator in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Co-ordinator role. Highlight your experience in order management and customer service, and don’t forget to showcase your financial acumen and analytical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. This includes checking for typos and ensuring your writing is concise.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Silver Planet Group
✨Know Your Order Management Inside Out
Make sure you understand the order management process thoroughly. Brush up on how orders are received, processed, and delivered. Familiarise yourself with common challenges in order fulfilment and think about how you would address them.
✨Show Off Your Financial Acumen
Since this role requires strong financial skills, be prepared to discuss your experience with budgeting, forecasting, and reporting. Bring examples of how you've managed budgets or improved financial processes in previous roles.
✨Communicate Like a Pro
Effective communication is key in this position. Think of examples where you've successfully coordinated with different teams or resolved customer issues. Practice articulating these experiences clearly and confidently.
✨Demonstrate Your Analytical Skills
Be ready to showcase your analytical mindset. Prepare to discuss how you've used data to drive decisions or improve processes. You might even want to bring a sample report or metric analysis to illustrate your point.
