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- Tasks: Provide top-notch technical support via phone, chat, and email to customers.
- Company: Join a global organisation based in High Wycombe with a strong commitment to customer satisfaction.
- Benefits: Enjoy hybrid work, private healthcare, 25 days holiday, pension, and gym discounts.
- Why this job: Gain valuable experience in a supportive environment while making a real impact on customer satisfaction.
- Qualifications: Previous customer service experience is essential; a passion for learning and practical skills are a plus.
- Other info: Work Monday to Friday, 9-5.30, with opportunities for growth and development.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe.
The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction. It is important that the successful candidate is bright and personable; previous experience in a technical support role is advantageous but a keen learner with practical mindset and full training will be provided.
Previous experience in a customer service role is essential.
This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up to 5% and fantastic benefits including private healthcare (after probation), 25 days holiday, pension and discounted gym membership. Mon to Fri 9-5.30.
Responsibilities
- Answer technical questions and perform troubleshooting service-related activities on equipment for customers
- Liaise with customers via telephone and email to ensure a first-class service at all times
- Generate revenue by upselling parts and service agreements where possible
- Support on projects from time to time
Skills / Experience
- Previous experience in a customer service role is essential
- Practically minded, keen to learn, able to pick things up quickly
- Proficient in MS Office and experienced with a CRM
- Able to work independently and stay focused under pressure
- Good team worker
- Excellent communication skills both written and verbal
Please note that we will only contact those candidates who we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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Customer Support Executive employer: Silver Planet Group
Contact Detail:
Silver Planet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with common technical issues and solutions related to customer support. This will not only help you answer questions more effectively but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Being able to explain complex concepts in simple terms is crucial for a Customer Support Executive, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their offerings will allow you to provide better support and show your genuine interest in the role during any interviews.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Emphasise any technical support roles you've held, and showcase your communication skills, as these are crucial for the Customer Support Executive position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention your ability to learn quickly and your practical mindset. Use specific examples from your past experiences to demonstrate how you can provide excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any experience with CRM systems. These skills are essential for the role, so make sure they stand out.
Showcase Teamwork and Independence: Provide examples of how you've successfully worked both independently and as part of a team in previous roles. This will show that you can thrive in the hybrid work environment described in the job listing.
How to prepare for a job interview at Silver Planet Group
✨Showcase Your Customer Service Experience
Make sure to highlight any previous experience in customer service roles during your interview. Share specific examples of how you've handled customer queries or resolved issues, as this will demonstrate your ability to provide excellent support.
✨Demonstrate Technical Aptitude
Even if you don't have extensive technical support experience, show your willingness to learn and adapt. Discuss any relevant skills or experiences that showcase your practical mindset and ability to pick up new concepts quickly.
✨Communicate Clearly and Effectively
Since the role involves liaising with customers via phone, chat, and email, practice your communication skills. Be prepared to explain complex technical issues in simple terms, and ensure your verbal and written communication is clear and professional.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Prepare by thinking through common technical issues and how you would approach resolving them, focusing on maintaining customer satisfaction throughout the process.
