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For Companies At a Glance
- Tasks: Build relationships with clients and sell after-sales products in a dynamic environment.
- Company: Leading manufacturing organisation based in High Wycombe.
- Benefits: Salary of £28k - £31k plus performance-related bonus and excellent benefits.
- Why this job: Join a supportive team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, excellent communication, and problem-solving skills.
- Other info: Office-based role, Monday to Friday, with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
This is a fantastic opportunity to join a leading manufacturing organisation based in High Wycombe.
Working closely with the other members of the service administration team you will be responsible for building relationships with existing clients, selling after-sales products in a defined region, renewing contracts and supporting with some general administration.
Salary: £28k – £31k plus performance related bonus and excellent benefits.
Office based, Mon to Fri.
Responsibilities
- Seeking to recover lost business and penetrate competitor accounts
- Develop a relationship with each of your customers to understand their business and the industry within which they operate in order to position yourself as a trusted advisor and sell the appropriate service products
- Renew all your contract customers by engaging in conversation to understand how their needs might have changed since prior year and seek to grow the contract year on year
- Engage with your customers under warranty early on in the cycle in order to better inform them of on-going support options and costs, working together within their budget cycle
- Grow the number of contracts in your territory by encouraging customers who normally operate under \”book and bill\” to purchase a contract
- Assist with administration as and when required (process orders, generate quotes and contract renewals)
Skills/Experience
- Experience in a similar customer service and/or after sales role
- Customer orientated and commercially aware, able to build relationships with clients
- Excellent attention to detail
- Self starter and proactive, able to solve problems, take the lead on complex issues and negotiations
- Computer literate: a good working knowledge of Microsoft Office
- Excellent communicator
- Team player
- Organised with excellent attention to detail
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Administrative and Support Services
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Customer Experience Representative employer: Silver Planet Group
Contact Detail:
Silver Planet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Think about how you can position yourself as a trusted advisor to clients. Role-play with a friend or in front of a mirror to boost your confidence before those crucial interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Customer Experience Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Experience Representative. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can build relationships and support clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully engaged with customers and solved problems in the past. We love a good story!
Show Off Your Attention to Detail: Since the role requires excellent attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Silver Planet Group
✨Know Your Customers
Before the interview, research the company’s existing clients and their industries. Understanding their business will help you demonstrate how you can build relationships and position yourself as a trusted advisor during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved complex issues in previous roles. Highlight your proactive approach and ability to take the lead on negotiations, as these are key skills for a Customer Experience Representative.
✨Demonstrate Attention to Detail
Bring along examples of your work that showcase your attention to detail, such as quotes or contract renewals you've processed. This will illustrate your organisational skills and ability to manage administration tasks effectively.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend to refine your responses and ensure you come across as a confident team player.
