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For Companies At a Glance
- Tasks: Lead a team, manage operations, and deliver top-notch customer service.
- Company: Join an industry-leading company with a focus on innovation and teamwork.
- Benefits: Competitive salary of £35k - £45k plus potential bonuses.
- Why this job: Make a real impact while developing your leadership skills in a hands-on role.
- Qualifications: Experience in managing teams and strong technical aptitude required.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
The predicted salary is between 35000 - 45000 £ per year.
Are you looking to drive your career forward at an industry leading company? Do you have the experience of providing outstanding customer service and technical support and have managed a small team of engineers or technicians within a small to medium business? We are looking for a full time Technical Services Manager to run the operation of the service and maintenance side of our client's business which includes overseeing a team of engineers, providing support, driving sales and delivering outstanding customer service to all our residential customers. The successful candidate will need to be technical and also happy working in a very 'hands on' role, able to roll their sleeves up when required.
Our client is offering a salary of £35k - £45k plus the potential of a profit related bonus scheme.
Key Responsibilities- Manage and provide support to the employees of the company
- Have full control and management of the working engineers diary along with the in house CRM system
- Manage the stock control using a stock management system
- Process all administration relating to the ordering parts, booking goods and services, communicating requirements to customers and colleagues
- Deal confidently with customer enquiries both on the telephone and face to face
- Discuss maintenance requirements with customers and raise awareness of the products and services offered at the centre
- Understand and help to meet the objectives and targets of the centre including KPIs, and P and L
- Maintain high levels of customer satisfaction by delivering outstanding customer service
- You will ensure that the team has the correct equipment, tools and information to complete all works safely and efficiently
- Responsibility for the company's fleet of vehicles and tools
- Overall responsibility for the site including cleanliness, order and other daily company operational duties
- Must have worked in a small business environment where you have directly managed a team and/or operation
- Have a high technical aptitude, able to understand and absorb the technical environment quickly
- Highly organised with an eye for detail, you'll have the ability to prioritise and manage multiple tasks
- Strong customer service experience with the confidence to discuss our products and services
- IT literate and a basic understanding of accounts
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Technical Services Manager in Beaconsfield employer: Silver Planet Group
Contact Detail:
Silver Planet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager in Beaconsfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your hands-on experience! When discussing your past roles, highlight specific examples where you rolled up your sleeves and tackled challenges head-on. This will demonstrate your technical aptitude and commitment to outstanding service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Services Manager in Beaconsfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Manager role. Highlight your experience in managing teams and providing customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Technical Skills: Don’t forget to showcase your technical aptitude! Mention any relevant technical experience or qualifications that demonstrate your ability to understand and manage the technical environment. This will help us see you as a strong candidate.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate straightforward applications that get to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to track your application and ensure it gets to the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Silver Planet Group
✨Know Your Technical Stuff
Make sure you brush up on the technical aspects relevant to the role. Be prepared to discuss your experience managing a team of engineers and how you've tackled technical challenges in the past. This will show that you’re not just a manager, but someone who understands the nitty-gritty of the job.
✨Showcase Your Customer Service Skills
Since outstanding customer service is key for this role, think of specific examples where you’ve gone above and beyond for customers. Be ready to share stories that highlight your ability to handle enquiries confidently, both over the phone and face-to-face.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple tasks and priorities. Bring examples of how you’ve successfully organised a team’s workload or managed stock control in previous roles. This will help illustrate your ability to keep everything running smoothly.
✨Be Hands-On and Approachable
This role requires a hands-on approach, so be ready to talk about times when you’ve rolled up your sleeves to get the job done. Show that you’re approachable and willing to support your team, as this will resonate well with the interviewers looking for a collaborative leader.
