At a Glance
- Tasks: Manage IT support tasks and gain advanced IT knowledge in a dynamic environment.
- Company: Join a vibrant team focused on innovation and customer service.
- Benefits: Gain hands-on experience, develop IT skills, and enjoy a supportive learning atmosphere.
- Other info: Flexible working hours with opportunities for site visits and teamwork.
- Why this job: Kickstart your IT career while making a real difference in tech support.
- Qualifications: GCSEs in English and Maths at grade 4/C or above.
The predicted salary is between 18000 - 25000 £ per year.
Introduction: We are looking for a charismatic individual to join the team and gain an advanced level of IT knowledge.
Core duties include disk encryption, backup management, and more.
What You'll Do
- Managing ticket queues
- Experience on a busy service desk
- Office 365 deployment, maintenance and troubleshooting
- Google G‑Suite / Workspace maintenance and troubleshooting
- Windows Server 2016/2019 maintenance and troubleshooting
- mac OS troubleshooting and deployment
- DNS management
- Azure AD and Active Directory
- Disk encryption
- Backup management
- Manage hardware and upgrades
- Site visits
- Customer service
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisational skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
Qualifications
- GCSE - English - 4/C or above
- GCSE - Maths - 4/C or above
- Working Arrangements
- Week: Monday – Friday, 9:00am – 5:30pm
- Duration: 1 year 6 months
- #J-18808-Ljbffr
ICT Support Apprentice employer: SILVER CLOUD TECHNOLOGIES LIMITED
Join a dynamic team where your passion for IT can flourish! As an ICT Support Apprentice, you'll benefit from a supportive work culture that prioritises employee growth and development, offering hands-on experience with cutting-edge technologies. Located in a vibrant area, we provide a unique opportunity to enhance your skills while enjoying a collaborative environment that values communication and teamwork.
Contact Details:
SILVER CLOUD TECHNOLOGIES LIMITED Recruitment Team
