At a Glance
- Tasks: Coordinate care schedules and ensure clients receive exceptional support.
- Company: Join Silver Care, a compassionate home care provider dedicated to quality service.
- Benefits: Earn $16-$18 per hour with flexible hours and comprehensive training.
- Other info: Be part of a supportive team that values accountability and professionalism.
- Why this job: Make a real difference in seniors' lives while developing your skills.
- Qualifications: High school diploma required; experience in scheduling or healthcare preferred.
The predicted salary is between 18 - 18 £ per hour.
Responsive recruiter
Job Description – Care Specialist (Scheduler)
- Position Title
- Care Specialist (Scheduler)
- Reports To: Administrator and Director of Operations
- Employment Status
- Full-Time 10 am – 7 pm
- Position Summary
The Care Specialist serves as the primary scheduler and care coordinator for an assigned caseload of clients and caregivers.
This position is responsible for ensuring that client care is appropriately staffed, schedules are maintained, and both employees and clients receive exceptional customer service.
The Care Specialist works closely with clients, families, referral sources, and caregivers to ensure continuity of care and support Silver Care's mission to provide compassionate, dependable, and high-quality home care services.
This position requires excellent communication, organizational, and critical-thinking skills, and the ability to work in a fast-paced environment while maintaining professionalism and confidentiality.
Essential Job Responsibilities
- Scheduling and Staffing
- Manage an assigned caseload of clients and caregivers.
- Schedule caregiver shifts based on client needs, care plans, availability, and geographic location.
- Fill all open shifts promptly to ensure uninterrupted client care.
- Coordinate same-day call-offs and emergency staffing needs.
- Maintain accurate daily, weekly, and monthly schedules.
- Confirm caregiver schedules and client services daily.
- Monitor overtime and scheduling efficiencies.
- Participate in the on-call rotation, including evenings, weekends, and holidays as assigned .
- Client Care Coordination
- Serve as the primary point of contact for assigned clients and families.
- Develop positive working relationships with clients and caregivers.
- Communicate changes in schedules promptly.
- Coordinate new client admissions and service start dates.
- Report client concerns, hospitalizations, falls, or changes in condition to nursing staff and leadership.
- Conduct client satisfaction calls and follow-up as assigned.
- Assist with coordinating reassessments and supervisory visits.
- Employee Support
- Maintain regular communication with caregivers regarding schedules and assignments.
- Assist caregivers with questions regarding client care plans and scheduling.
- Encourage accountability, professionalism, and adherence to company policies.
- Address attendance issues and notify leadership of repeated concerns.
- Assist with onboarding new caregivers into scheduling systems.
- Administrative Responsibilities
- Maintain accurate client and employee records in the scheduling software.
- Verify electronic visit verification (EVV), timekeeping, and documentation.
- Assist with payroll verification by reviewing caregiver hours.
- Review schedules for authorization compliance.
- Maintain confidentiality of all client and employee information.
- Answer incoming telephone calls and assist office visitors professionally.
- Complete assigned administrative projects and reports.
- Communication
• Communicate professionally with
- Clients
- Family members
- Caregivers
- Referral sources
- Veterans Affairs representatives
- Medicaid case managers
- Senior Services representatives
- Physicians and healthcare professionals
- Escalate urgent concerns to the Administrator or Director of Operations immediately.
- Required Qualifications
- High School Diploma or GED required.
- Associate degree in Healthcare Administration, Business Administration, Human Services, or a related field preferred.
- Minimum one year of scheduling, customer service, healthcare, or office administration experience.
- Experience in home care or healthcare scheduling preferred.
- Proficient with Microsoft Office (Word, Excel, Outlook).
- Ability to learn scheduling and electronic medical record systems.
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills.
- Ability to multitask in a fast-paced office environment.
- Valid driver's license and reliable transportation for occasional client visits.
- Preferred Qualifications
- Experience with home care scheduling software.
- Knowledge of Medicaid, Veterans Affairs, and private-pay home care services.
- Experience with payroll review and timekeeping systems.
- Customer service and conflict resolution experience.
- Core Competencies
The Care Specialist must demonstrate
- Exceptional customer service
- Strong communication skills
- Professionalism
- Critical thinking
- Organization
- Time management
- Leadership
- Accountability
- Team collaboration
- Adaptability
- Problem-solving
- Attention to detail
- Performance Expectations
The Care Specialist is expected to
- Maintain appropriate staffing for all assigned clients.
- Minimize open shifts and missed visits.
- Respond promptly to scheduling changes and emergencies.
- Complete documentation accurately and timely.
- Demonstrate professionalism in every interaction.
- Meet payroll and scheduling deadlines.
- Maintain client and employee satisfaction.
- Follow all Silver Care policies, procedures, and compliance standards.
- Work Schedule
- Monday–Friday, as assigned.
- Participation in an on-call rotation, including evenings, weekends, and holidays.
- Additional hours may be required to meet staffing needs.
Physical Requirements
The employee must be able to
- Sit for extended periods.
- Use a computer, telephone, and office equipment throughout the workday.
- Occasionally lift up to 25 pounds.
- Travel locally for client visits, community outreach, or training when necessary.
- Silver Care Core Values
- Every Care Specialist is expected to uphold Silver Care's DACS principles:
- Discipline – Follow policies, procedures, and established workflows.
- Accountability – Take ownership of assigned clients, schedules, and responsibilities.
- Consistency – Provide dependable support and maintain continuity of care.
- Sacrifice – Demonstrate flexibility and commitment to ensuring every client receives the care they deserve.
Compensation: $16.00 - $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
- Home Health Care Careers
- Help us care for others
Silver Care is looking for persons who want to genuinely take care of the elderly and provide whatever is needed to help them live peacefully at home.
To be eligible for caregiver employment, one must be dedicated to our cause and mission.
We are looking for RN’s, CNA’s, NA’s, and PCA’s to serve the Hampton Roads and Southampton County Areas.
You know you have a special way of taking care of others – maybe you’ve been a family caregiver or you just want to make a difference in the life of a senior.
Share your unique talents and skills to help seniors stay independent and live the lifestyle they desire.
As a caregiver, you may provide personal care service and help with daily activities such as light housekeeping, meal preparation and errands.
You’ll discover a difference in yourself as you enjoy
- A rewarding professional career without any previous experience
- The confidence of a comprehensive training program
- A system that matches you with the most compatible clients
- The flexibility of day, evening, night and weekend hours
- A welcoming and supportive working environment
- Best of all, being part of a caring and compassionate team helping seniors remain independent
Care Specialist Scheduler in Norfolk employer: Silver Care
Silver Care LLC is an exceptional employer located in Norfolk, VA, where we prioritise a supportive and respectful workplace culture that fosters employee growth and development. As an Office Assistant in Payroll & Administration, you will play a crucial role in our operations while enjoying competitive compensation and the opportunity to make a meaningful impact in the lives of those we serve. Join our dedicated team and experience the satisfaction of contributing to a compassionate mission in home health care.
StudySmarter Expert Advice🤫
We think this is how you could land Care Specialist Scheduler in Norfolk
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Silver Care.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Silver Care.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Silver Care, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Specialist Scheduler in Norfolk
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Silver Care.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Silver Care.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Silver Care. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Silver Care. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Silver Care
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Silver Care’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
