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- Tasks: Provide 2nd line support and troubleshoot hardware/software issues on-site and remotely.
- Company: Join a leading construction company with a dynamic work environment.
- Benefits: Car provided, fuel card, and opportunities for professional growth.
- Why this job: Experience diverse challenges in a field-based role with no two days the same.
- Qualifications: Experience in hardware repairs, Microsoft 365, and Active Directory.
- Other info: Ideal for proactive IT professionals seeking hands-on experience.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an ICT Field Support Engineer to join a leading construction company. This is a varied, field-based role, with approximately 50% of your time spent at the Hoddesdon head office and 50% travelling to sites across the South East.
Responsibilities
- Providing 2nd line support across desktops, laptops, and mobile devices
- Carrying out site setups, hardware installations, upgrades, and repairs
- Troubleshooting hardware and software issues efficiently and effectively
- Supporting network connectivity, including WAN, VPN access, and wireless configurations
- Managing user accounts and permissions within Active Directory
- Provisioning and deploying devices using Autopilot
- Maintaining accurate IT asset records and assisting with equipment rollouts
- Creating clear technical documentation and sharing knowledge across the ICT team
Skills Needed
- Experience with site setups, hardware repairs, and hands-on troubleshooting
- Technical skills in Microsoft 365 and Windows 10/11
- Experience supporting WAN environments and configuring mobile devices
- Hands-on knowledge of Active Directory and hardware provisioning (Autopilot)
- Proactive, self-motivated, and comfortable working independently across multiple sites
- Strong communication skills with a customer-focused mindset
This is an excellent opportunity for a driven IT professional looking for a varied, field-based role where no two days are the same.
ICT Support Engineer - Urgent in Hoddesdon employer: Silver Birch Rec Ltd T/A Etech Partners
Contact Detail:
Silver Birch Rec Ltd T/A Etech Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Engineer - Urgent in Hoddesdon
✨Tip Number 1
Get to know the company before your interview! Research their projects and values so you can show how your skills align with their needs. This will help us stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves hands-on support, be ready to demonstrate your problem-solving abilities. We recommend setting up mock scenarios to showcase your technical know-how during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider info about the company culture and possibly even a referral, which can really boost our chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace ICT Support Engineer - Urgent in Hoddesdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with site setups, hardware repairs, and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the ICT Field Support Engineer role. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills: Since this role requires strong communication skills, make sure your application reflects that. Whether it’s in your CV or cover letter, keep your language clear and professional, but also friendly and approachable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Silver Birch Rec Ltd T/A Etech Partners
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and Active Directory. Be ready to discuss your hands-on experience with hardware setups and troubleshooting, as this role demands a solid understanding of these technologies.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved hardware or software problems efficiently, especially in a field setting. This will demonstrate your proactive approach and ability to work independently.
✨Communicate Clearly and Confidently
Since this role involves supporting users and collaborating with teams, practice explaining technical concepts in simple terms. Good communication is key, so be ready to showcase your customer-focused mindset during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world scenarios, like troubleshooting a network issue or setting up devices on-site. Think through your process and be prepared to explain your thought process step-by-step, showing how you would handle various situations.