At a Glance
- Tasks: Provide essential IT support to help over 800 colleagues make a difference.
- Company: Join Silver Birch Care Holdings, dedicated to supporting vulnerable children.
- Benefits: Competitive salary, meaningful work, and opportunities for professional growth.
- Other info: Dynamic role with the chance to work across various tech domains.
- Why this job: Make a real impact by keeping technology running in a caring environment.
- Qualifications: Technical skills in IT support and a commitment to outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country.
As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children’s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you.
What You’ll Own
- You will cover the full breadth of the SBCHL technology estate across six domains:
- Service Desk
- First point of contact for all IT support phone, email, chat and ticketing system
- Log, categorise, prioritise and manage incidents to agreed SLAs
- Triage and resolve remotely wherever possible; arrange on-site attendance where needed
- Escalate unresolved issues and track them through to resolution
- Hardware, Software
- Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals
- Deploy and configure Wi...
IT Systems Specialist employer: Silver Birch Care Holdings Limited
At Silver Birch Care Holdings, we pride ourselves on being an exceptional employer dedicated to making a real difference in the lives of vulnerable children. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development within the IT sector. Located in a compassionate environment, you will not only enhance your technical skills but also contribute to meaningful work that truly matters.
Contact Details:
Silver Birch Care Holdings Limited Recruitment Team
