Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with parts inquiries and process orders efficiently.
- Company: Join Silver Arrow, a leading commercial vehicle dealer in Stoke.
- Benefits: Enjoy paid overtime, a bonus scheme, and a healthcare plan.
- Why this job: Be part of a supportive team focused on customer satisfaction and personal growth.
- Qualifications: Experience in the automotive industry and strong customer service skills required.
- Other info: Work Monday to Friday with occasional Saturday hours; great for work-life balance.
The predicted salary is between 21600 - 32400 £ per year.
Parts Advisor – 1 Year Experience Required – Stoke– Permanent Role.
Salary: £27,000 PA plus monthly target-based bonus.
Monday to Friday 0800 – 1700 plus 4 hours 1 Saturday in every 3.
Silver Arrow require an experienced Parts Advisor to work for a commercial vehicle dealer in the Stoke area.
Your Role:
* Greet customers at the parts counter or over the phone
* Identify the correct parts needed using vehicle registration or VIN.
* Offer advice on parts compatibility and alternatives.
* Process orders, returns or exchanges.
* Identifying, sourcing and supplying the correct parts for customer vehicles in a timely manner.
* Taking customer orders, processing them efficiently, and ensuring accurate record keeping of all transactions.
* Maintaining accurate records of parts inventory.
What we need from you:
* Prior knowledge of the automotive industry, preferable with HGV’s and vans.
* Experience with accounting and payment processes including invoicing and payment collection
* Good computer skills
* Excellent admin skills
* Outstanding organisation skills
* Great telephone manner
* Excellent customer service
* Enthusiastic, approachable and driven to ensure customer satisfaction.
Perm Benefits:
* Paid overtime
* Bonus Scheme
* Increased holiday entitlement with length of service
* Recruitment incentive awards
* Healthcare Scheme
* Cycle to work scheme
At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs in the hope of building a great working relationship.
Call our recruitment team today on 01925 815048
REF: PERM228
INDPERM
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the \’Apply now\’ button.
Created on 03/07/2025 by Silver Arrow
Company Info
Silver Arrow
Warrington, Cheshire West and Chester, United Kingdom
You need to be logged in to view this
Company Profile
#J-18808-Ljbffr
Parts Advisor employer: Silver Arrow
Contact Detail:
Silver Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific parts and components used in commercial vehicles, especially HGVs and vans. This knowledge will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. Being able to demonstrate a friendly and professional telephone manner can set you apart from other candidates.
✨Tip Number 3
Get comfortable with inventory management software and accounting processes relevant to the automotive industry. Showing that you can efficiently handle orders and maintain accurate records will make you a more attractive candidate.
✨Tip Number 4
Network with professionals in the automotive sector, either online or at local events. Building connections can provide valuable insights into the industry and may even lead to job referrals.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry, particularly with HGVs and vans. Emphasise any relevant skills such as customer service, organisation, and computer proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Parts Advisor role. Mention specific experiences that demonstrate your ability to greet customers, process orders, and maintain inventory records effectively.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to parts advising or similar positions. Include details about your familiarity with accounting processes and how you’ve successfully managed customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Silver Arrow
✨Know Your Parts
Familiarise yourself with common parts used in commercial vehicles, especially HGVs and vans. Being able to discuss specific parts and their compatibility will show your expertise and confidence during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle inquiries over the phone and in person, as this is crucial for a Parts Advisor.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage inventory and keep accurate records. Mention any systems or software you’ve used to track parts and orders, as this will demonstrate your attention to detail.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Parts Advisor, such as dealing with a difficult customer or sourcing a rare part. Practising your responses will help you feel more prepared and confident.
