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- Tasks: Create and manage essential documentation for freight movement and customer service.
- Company: Join Silver Arrow, a dynamic company based in Birmingham, focused on logistics and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, wellness perks, and free parking.
- Why this job: Be part of a supportive team with opportunities for growth and a positive work culture.
- Qualifications: Strong communication skills and the ability to thrive under pressure are essential.
- Other info: This is a permanent role with a focus on training and development.
Silver Arrow require a Documentation Administrator for our client based in the Birmingham area.
Your Role:
- To work within a department, based at their Birmingham HQ on the Birmingham Business Park (near to the NEC and Birmingham International Railway Station).
- Using internal systems to create documentation that will enable freight to be moved to customer specifications, on time with all the necessary customs and legal documentation, including:
- Raise customs documentation to ensure the freight can move from country to country.
- Collate all documents and distribute them to customers and carriers, as required.
- Preparing, processing and checking of invoices.
- Develop and build relationships to ensure a high level of customer service is provided to clients.
- Take requests and queries and resolve them effectively and efficiently.
- Communicate with overseas agents and clients clearly, precisely and accurately.
- Ensure that the departmental manager is aware of the status of all shipments.
What we need from you:
- Good verbal and written communication, to provide a professional image to customers and suppliers.
- The capacity to work in a high-pressure environment whilst remaining calm when under pressure.
- The ability to liaise with a global network of agents, suppliers, shipping lines, hauliers.
- The skill to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency.
- A positive attitude and good problem-solving skills.
- The drive to succeed and want to make a contribution to the business.
Perm Benefits:
- Competitive salary including a bonus which is paid twice a year!
- Access to their benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
- Health cash plan.
- Octopus Electric Vehicle car scheme.
- Free parking.
- Respectful working environment.
- Plenty of opportunities for training and development.
At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs in the hope of building a great working relationship.
Documentation Administrator employer: Silver Arrow
Contact Detail:
Silver Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Documentation Administrator
✨Tip Number 1
Familiarise yourself with customs documentation and regulations. Understanding the specifics of customs processes will not only help you in the role but also impress the hiring team with your proactive approach.
✨Tip Number 2
Practice your communication skills, especially in a professional context. Since the role requires liaising with clients and overseas agents, being able to convey information clearly and accurately is crucial.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Highlighting how you've successfully managed multiple tasks in a fast-paced environment can set you apart from other candidates.
✨Tip Number 4
Research Silver Arrow and their operations. Understanding their business model and values will allow you to tailor your conversations during interviews, demonstrating your genuine interest in contributing to their success.
We think you need these skills to ace Documentation Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Documentation Administrator. Emphasise your communication skills, attention to detail, and ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your problem-solving skills and your experience in handling documentation and customer service. Show enthusiasm for the role and the company.
Highlight Relevant Experience: In your application, include specific examples of past roles where you managed documentation or worked in a high-pressure environment. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Silver Arrow
✨Showcase Your Communication Skills
As a Documentation Administrator, strong verbal and written communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally during the interview. You might be asked to explain complex information simply, so practice articulating your thoughts beforehand.
✨Demonstrate Your Attention to Detail
This role requires a high level of accuracy in documentation. During the interview, highlight any previous experiences where attention to detail was crucial. You could even bring examples of your work that showcase your meticulousness in handling documents or data.
✨Prepare for High-Pressure Scenarios
The job involves working in a fast-paced environment. Be ready to discuss how you handle stress and prioritise tasks effectively. Consider sharing specific examples from past roles where you successfully managed multiple deadlines or resolved urgent issues.
✨Research the Company and Its Values
Understanding Silver Arrow's mission and values can give you an edge. Familiarise yourself with their operations and how they prioritise customer service. This knowledge will help you tailor your responses and show that you're genuinely interested in contributing to their success.
