Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate transport incidents and support risk management in a dynamic logistics environment.
- Company: Join a well-established transport and logistics business with a strong focus on safety.
- Benefits: Competitive salary up to £35,000, Monday to Friday shifts, and on-call responsibilities.
- Other info: Opportunity for career growth and collaboration with diverse teams.
- Why this job: Make a real impact by reducing risks and improving operational performance.
- Qualifications: Experience in transport, logistics, or claims administration with strong problem-solving skills.
The predicted salary is between 35000 - 35000 £ per year.
Silver Arrow are looking for a Group Risk & Claims Officer for our transport client based in Middlewich. This is a permanent position.
Your Salary: Up to £35,000pa
Your Shift Pattern: Monday to Friday 0800 to 1700 (with on-call responsibility for RTCs) 1 hour lunch
We are currently recruiting for a Group Risk & Claims Officer to join a well-established transport and logistics business. This is a key role focused on supporting risk management, monitoring operational performance and assisting with incident reduction across the network. You will take responsibility for investigating transport related incidents including goods in transit (GIT), road traffic collisions (RTC) and operational damage. Working closely with operations, fleet, compliance teams, customers and insurers, you will play a vital part in protecting the business.
Your Job:
- Claims & Incident Processing: Process GIT, RTC and damage claims from initial notification through to resolution. Investigate liability and gather evidence to challenge claims where directed. Communicate with insurers, brokers, solicitors and customers. Record repair costs and track recovery opportunities. Maintain accurate claims records and assist with financial tracking.
- Operational Risk Support: Log recurring issues and track trends across operations. Assist with root-cause analysis across depots, ports and fleet types. Support initiatives to reduce damage and risk. Visit operational sites and customer locations when required.
- Driver & Operational Support: Conduct driver debriefs following incidents. Assist with driver coaching on best practice, inspections and loading. Work alongside training and compliance teams to monitor standards.
- Reporting & Data Administration: Compile data for weekly and monthly management reports. Track claims frequency, costs and trends. Maintain reporting dashboards using Power BI and Smartsheet. Prepare findings for management review.
- Customer & Stakeholder Liaison: Maintain working relationships with customers, subcontractors and key stakeholders. Attend customer meetings regarding performance. Support audits and operational reviews.
- Compliance Oversight: Check subcontractor compliance including insurance and documentation. Assist with audits, investigations and process rollouts.
What we need from you:
- Experience within transport, logistics, fleet, insurance or claims administration.
- Strong investigative and problem-solving skills.
- Clear communication and stakeholder liaison ability.
- Confident using Excel and reporting systems.
- Experience with Power BI or similar (desirable).
- Solid understanding of transport operations and operational risk.
Group Risk & Claims Officer in Middlewich employer: Silver Arrow Recruitment
Contact Detail:
Silver Arrow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Risk & Claims Officer in Middlewich
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry, especially those who work in risk management or claims. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of operational risk and claims processing. We recommend practising common interview questions and scenarios related to GIT and RTC incidents. Show them you know your stuff!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds. It shows you're genuinely interested in the role and helps build a connection with the hiring team.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it’s a great way to stay updated on new opportunities.
We think you need these skills to ace Group Risk & Claims Officer in Middlewich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group Risk & Claims Officer role. Highlight your experience in transport, logistics, or claims administration, and don’t forget to showcase those strong investigative skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to risk management and incident investigation, and show us your passion for the industry.
Showcase Your Skills: We want to see your problem-solving skills in action! In your application, provide examples of how you've tackled challenges in previous roles, especially in relation to claims processing or operational risk support.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Silver Arrow Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of transport, logistics, and claims administration. Familiarise yourself with common industry terms and processes, especially around GIT and RTC claims. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Show Off Your Investigative Skills
Prepare to discuss specific examples where you've successfully investigated incidents or resolved claims. Think about how you gathered evidence and communicated with stakeholders. This will demonstrate your problem-solving abilities and how you can contribute to reducing incidents.
✨Get Comfortable with Data
Since the role involves compiling reports and using tools like Power BI, be ready to talk about your experience with data analysis. Bring examples of how you've used Excel or similar reporting systems in past roles. If you can, practice explaining complex data in simple terms – it’ll impress the interviewers!
✨Engage with Stakeholders
Highlight your communication skills by preparing to discuss how you've maintained relationships with customers and other stakeholders. Think of instances where you’ve had to liaise with different parties, and be ready to explain how you managed those interactions effectively.