At a Glance
- Tasks: Support risk management and investigate transport-related incidents to drive operational excellence.
- Company: Respected logistics provider known for high-quality transport solutions across the UK and Europe.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Join a collaborative team focused on continuous improvement and operational success.
- Why this job: Make a real impact by enhancing safety and compliance in a dynamic logistics setting.
- Qualifications: Experience in transport, logistics, or claims administration with strong problem-solving skills.
The predicted salary is between 35000 - 35000 € per year.
Middlewich, England
Salary: GBP35000 - GBP35000 per annum
1 year Experience Needed – Permanent Role.
Working hours: Monday to Friday 08:00 to 17:00 (1 hour lunch break) on-call responsibility for RTCs is required.
Reporting to: General manager – Training & Compliance
About the Company
This company is a well established and respected logistics provider, known for delivering high quality, reliable transport solutions across the UK and Europe. With a strong focus on safety, compliance and continuous improvement, the business takes pride in maintaining high operational standards and building long term relationships with customers and partners. Joining the team means becoming part of a professional and supportive environment where attention to detail, accountability and collaboration are valued and where individuals are encouraged to contribute to the ongoing success and resilience of the organisation.
Purpose of the Role
This is a key role focused on supporting risk management, monitoring operational performance and driving incident reduction across the network. You will be responsible for investigating transport related incidents including goods in transit, road traffic collisions and operational damage, while working closely with operations, fleet, compliance teams, customers and insurers. This position plays a vital role in protecting the business both financially and operationally through effective claims handling and risk management.
Key Responsibilities
- Process GIT, RTC and damage claims from initial notification through to resolution
- Investigate liability and gather evidence to challenge claims where directed
- Communicate with insurers, brokers, solicitors and customers
- Record repair costs and track recovery opportunities
- Maintain accurate claims records and assist with financial tracking
- Log recurring issues and track trends across operations
- Assist with root-cause analysis across depots, ports and fleet types
- Support initiatives to reduce damage and risk
- Visit operational sites and customer locations when required
Driver & Operational Support
- Conduct driver debriefs following incidents
- Assist with driver coaching on best practice, inspections and loading
- Work alongside training and compliance teams to monitor standards
Reporting & Data Administration
- Compile data for weekly and monthly management reports
- Track claims frequency, costs and trends
- Maintain reporting dashboards using Power BI and Smartsheet
- Prepare findings for management review
Customer & Stakeholder Liaison
- Maintain working relationships with customers, subcontractors and key stakeholders
- Attend customer meetings regarding performance
- Support audits and operational reviews
Qualifications
- Experience within transport, logistics, fleet, insurance or claims administration
- A solid understanding of transport operations and operational risk
- Strong investigative and problem‑solving skills
- Clear communication and stakeholder liaison ability
- Confident using Excel and reporting systems
- Experience with Power BI or similar systems is desirable
We are looking for someone to:
- Take ownership of processing all current GIT, RTC and damage claims
- Establish regular maintenance and updating of Power BI and Smartsheet dashboards
- Build foundational working relationships with key stakeholders, operations and training team
Group Risk & Claims Officer in Middlewich employer: Silver-Arrow-4
As a Group Risk & Claims Officer at our esteemed logistics provider in Middlewich, you will thrive in a professional and supportive environment that prioritises safety, compliance, and continuous improvement. We offer competitive salaries, a collaborative work culture, and opportunities for personal and professional growth, ensuring that every team member can contribute meaningfully to our success while enjoying a balanced work-life dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land Group Risk & Claims Officer in Middlewich
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and transport industry on LinkedIn. Join relevant groups and engage in discussions. You never know who might have a lead on that Group Risk & Claims Officer role!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to show how your experience aligns with their focus on safety and compliance. We want to see you shine!
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you’ve tackled claims or risk management issues. Be ready to share these examples during interviews to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Group Risk & Claims Officer in Middlewich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Group Risk & Claims Officer role. Highlight your experience in transport, logistics, or claims administration, and don’t forget to showcase your problem-solving skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to risk management and claims handling, and show us your enthusiasm for joining our team.
Showcase Your Skills:Don’t just list your skills; demonstrate them! If you’ve got experience with Power BI or similar reporting systems, make sure to mention it. We want to see how you can contribute to our ongoing success and resilience.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Silver-Arrow-4
✨Know Your Stuff
Make sure you brush up on your knowledge of transport operations and risk management. Familiarise yourself with common claims processes, especially GIT and RTC claims. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Investigative Skills
Prepare to discuss specific examples where you've successfully investigated incidents or resolved claims. Think about how you gathered evidence and communicated with stakeholders. This will demonstrate your problem-solving abilities and attention to detail.
✨Get Comfortable with Data
Since this role involves reporting and data administration, be ready to talk about your experience with Excel and any reporting systems like Power BI. If you can, bring examples of dashboards or reports you've created to showcase your skills.
✨Build Rapport
Remember, this company values collaboration and relationships. Be friendly and approachable during the interview. Show that you can communicate effectively with various stakeholders, from drivers to customers, and that you’re keen to contribute to a supportive team environment.
