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- Tasks: Lead a team to ensure smooth order processing and enhance customer experience.
- Company: Join a growing organisation focused on operational excellence and customer satisfaction.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Why this job: Be part of a fast-paced team driving continuous improvement and operational success.
- Qualifications: Experience in fulfilment management, strong leadership, and data-driven problem-solving skills required.
- Other info: Ideal for proactive individuals passionate about efficiency and team collaboration.
A growing organisation is seeking an experienced Fulfilment Manager to oversee day-to-day fulfilment operations, ensuring seamless order processing for both direct-to-consumer (DTC) and retail clients. This role is key to maintaining efficiency, enhancing performance, and delivering an exceptional customer experience.
Key Responsibilities:
- Lead and manage a team of 20+ fulfilment staff, optimising performance across key metrics to ensure operational excellence.
- Train, coach, and mentor team members, conducting regular performance reviews and serving as the primary escalation point for fulfilment-related matters.
- Drive improvements in quality and order accuracy through structured processes and continuous improvement initiatives.
- Ensure full compliance with food safety and operational standards, maintaining accurate records and adherence to best practices.
- Maintain a 100% on-time, in-full (OTIF) delivery rate with no substitutions for customers.
- Oversee decision-making on personnel and safety matters, fostering a strong culture of food safety and health & safety compliance.
- Promote a mindset of continuous improvement, empowering the team to enhance efficiency and service levels.
- Lead efficiency-focused projects to optimise fulfilment processes and customer satisfaction.
- Act as the key liaison with third-party logistics (3PL) partners, managing relationships and ensuring service expectations are met.
- Collaborate with teams across Warehouse, Engineering, Technology, Finance, Technical, and Customer Service functions to drive operational success.
Ideal Candidate Profile:
- A proactive problem solver with a track record of identifying opportunities and driving change.
- Data-driven and analytical, capable of extracting insights from operational systems to enhance performance.
- Hands-on and adaptable, comfortable both on the ground and working with data to improve processes.
- Highly detail-oriented, ensuring accuracy and compliance in all aspects of fulfilment.
- A strong team leader and influencer, capable of motivating teams and fostering collaboration.
- Excellent communicator, both in written and verbal interactions.
- Passionate about efficiency and continuous improvement, with proven experience in process optimisation.
This role is ideal for someone who thrives in a fast-paced environment and is eager to drive operational excellence while delivering outstanding service.
If you are interested, please apply or contact Ryan Barlow.
Fulfilment Manager employer: Silven Recruitment
Contact Detail:
Silven Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Manager
✨Tip Number 1
Familiarise yourself with the latest trends in fulfilment and logistics. Understanding current best practices and technologies can give you an edge during interviews, showing that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with professionals in the fulfilment and logistics sector. Attend industry events or join relevant online forums to connect with others. This can lead to valuable insights and potentially even referrals for the role.
✨Tip Number 3
Prepare specific examples of how you've driven improvements in previous roles. Be ready to discuss your experience with data analysis and process optimisation, as these are key aspects of the Fulfilment Manager position.
✨Tip Number 4
Research StudySmarter's values and culture. Tailoring your approach to align with our mission can help you stand out as a candidate who not only fits the role but also shares our commitment to operational excellence and customer satisfaction.
We think you need these skills to ace Fulfilment Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fulfilment management, team leadership, and process optimisation. Use specific examples that demonstrate your ability to drive improvements and maintain operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for efficiency and continuous improvement. Mention how your proactive problem-solving skills and data-driven approach align with the company's goals and the responsibilities of the Fulfilment Manager role.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements related to order accuracy, on-time delivery rates, and team performance. This will help illustrate your capability to meet the expectations outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Fulfilment Manager position.
How to prepare for a job interview at Silven Recruitment
✨Showcase Your Leadership Skills
As a Fulfilment Manager, you'll be leading a team of over 20 staff. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any training or mentoring experiences that demonstrate your ability to develop others.
✨Demonstrate Your Problem-Solving Abilities
This role requires a proactive problem solver. Think of specific challenges you've faced in previous roles and how you addressed them. Be ready to explain your thought process and the outcomes of your actions, showcasing your analytical skills.
✨Emphasise Your Attention to Detail
Given the importance of accuracy and compliance in fulfilment operations, be sure to highlight your detail-oriented nature. Discuss how you ensure quality and order accuracy in your work, and provide examples of processes you've implemented to maintain high standards.
✨Prepare for Collaboration Questions
Collaboration with various teams is key in this role. Prepare to discuss your experience working with different departments, such as Warehouse, Engineering, and Customer Service. Share examples of successful projects where teamwork led to improved operational success.
