At a Glance
- Tasks: Be the friendly face of Silva Wellness, managing client experiences and administrative tasks.
- Company: Join Silva Wellness, a leader in psychedelic therapy and holistic health in the UK.
- Benefits: Enjoy unlimited holidays, training opportunities, and a supportive work environment.
- Other info: Barista experience is a plus, but not essential; passion for wellness is a must.
- Why this job: Make a difference in wellness while working in a positive, innovative culture.
- Qualifications: 3 years in front of house or admin roles; strong IT and communication skills required.
The predicted salary is between 24000 - 42000 £ per year.
Silva Wellness are pioneers in psychedelic therapy and leading providers of innovative wellness services in the UK. Our mission is to promote holistic health and well-being—mind, body, and spirit—through evidence-based solutions that help individuals overcome mental health challenges and achieve spiritual wellness.
As our team continues to grow, we are seeking a highly organised and personable Front of House & Admin Support professional to join us in our Farringdon centre. You will play a vital role in delivering exceptional client experiences while ensuring the smooth running of our front office operations.
The Role
Reporting to the Office Manager, you will be the first point of contact for clients and visitors, ensuring they feel welcomed and supported from arrival to departure. You will manage day-to-day administrative tasks, oversee our appointment systems, and provide general support to the wider team. We also have an in-house cafe which you will be required to cover; having barista experience would be ideal but not essential.
Key Responsibilities
- Greet clients and visitors warmly, ensuring a professional and welcoming environment
- Manage client bookings, appointments and check-ins using MindBody, Cliniko, and our in-house CRM system (training provided)
- Handle incoming calls, emails, and correspondence efficiently
- Provide administrative support to the Office Manager and wider team as required
- Maintain reception and communal areas to a high standard
- Support with invoicing, payments, and data entry
- Assist colleagues with IT-related queries and troubleshooting
- Contribute to a positive workplace culture aligned with our wellness ethos
- Prepare and serve hot drinks (barista experience desirable)
About You
- Minimum 3 years’ experience in a front of house, PA, or office admin role within a corporate or similar environment
- Candidates must be eligible to work in the UK without sponsorship
- Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Experience with booking, appointment, or CRM software
- Confident IT user, able to assist others with basic technical support
- Excellent communication and interpersonal skills, with a proactive and solution-focused approach
- Strong organisational skills and ability to manage competing priorities under pressure
- Positive attitude, high attention to detail, and willingness to go the extra mile
- Passion for wellness and interest in holistic health (essential)
- Previous barista experience (desirable but not essential)
What We Offer
- A supportive and purpose-driven work environment
- Unlimited holidays
- Training and development opportunities
- The chance to be part of a pioneering team in the wellness and psychedelic therapy space
To Apply
Please send your CV and a short cover letter detailing your relevant experience and why you’d like to work with Silva Wellness.
Front Desk Receptionist in Sunderland employer: Silva Wellness
At Silva Wellness, we pride ourselves on being a leading provider of innovative wellness services in the UK, fostering a supportive and purpose-driven work environment. As a Front Desk Receptionist in our Farringdon centre, you will enjoy unlimited holidays, training and development opportunities, and the chance to be part of a pioneering team dedicated to holistic health and well-being. Join us to make a meaningful impact while enjoying a positive workplace culture aligned with our wellness ethos.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Receptionist in Sunderland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Silva Wellness. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Silva Wellness before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Desk Receptionist in Sunderland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Silva Wellness:Your cover letter is your chance to shine! Tell us why you want to work at Silva Wellness specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Silva Wellness!
How to prepare for a job interview at Silva Wellness
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
