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- Tasks: Be the friendly face of Silva Wellness, managing client experiences and administrative tasks.
- Company: Join Silva Wellness, a leader in psychedelic therapy and holistic health in the UK.
- Benefits: Enjoy unlimited holidays, training opportunities, and a supportive work environment.
- Why this job: Make a difference in wellness while working in a positive, innovative culture.
- Qualifications: 3 years in front of house or admin roles; strong IT and communication skills required.
- Other info: Barista experience is a plus, but not essential; passion for wellness is a must.
The predicted salary is between 24000 - 42000 £ per year.
Silva Wellness are pioneers in psychedelic therapy and leading providers of innovative wellness services in the UK. Our mission is to promote holistic health and well-being—mind, body, and spirit—through evidence-based solutions that help individuals overcome mental health challenges and achieve spiritual wellness.
As our team continues to grow, we are seeking a highly organised and personable Front of House & Admin Support professional to join us in our Farringdon centre. You will play a vital role in delivering exceptional client experiences while ensuring the smooth running of our front office operations.
The Role
Reporting to the Office Manager, you will be the first point of contact for clients and visitors, ensuring they feel welcomed and supported from arrival to departure. You will manage day-to-day administrative tasks, oversee our appointment systems, and provide general support to the wider team. We also have an in-house cafe which you will be required to cover; having barista experience would be ideal but not essential.
Key Responsibilities
- Greet clients and visitors warmly, ensuring a professional and welcoming environment
- Manage client bookings, appointments and check-ins using MindBody, Cliniko, and our in-house CRM system (training provided)
- Handle incoming calls, emails, and correspondence efficiently
- Provide administrative support to the Office Manager and wider team as required
- Maintain reception and communal areas to a high standard
- Support with invoicing, payments, and data entry
- Assist colleagues with IT-related queries and troubleshooting
- Contribute to a positive workplace culture aligned with our wellness ethos
- Prepare and serve hot drinks (barista experience desirable)
About You
- Minimum 3 years’ experience in a front of house, PA, or office admin role within a corporate or similar environment
- Candidates must be eligible to work in the UK without sponsorship
- Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Experience with booking, appointment, or CRM software
- Confident IT user, able to assist others with basic technical support
- Excellent communication and interpersonal skills, with a proactive and solution-focused approach
- Strong organisational skills and ability to manage competing priorities under pressure
- Positive attitude, high attention to detail, and willingness to go the extra mile
- Passion for wellness and interest in holistic health (essential)
- Previous barista experience (desirable but not essential)
What We Offer
- A supportive and purpose-driven work environment
- Unlimited holidays
- Training and development opportunities
- The chance to be part of a pioneering team in the wellness and psychedelic therapy space
To Apply
Please send your CV and a short cover letter detailing your relevant experience and why you’d like to work with Silva Wellness.
Front Desk Receptionist employer: Silva Wellness
Contact Detail:
Silva Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Receptionist
✨Tip Number 1
Familiarise yourself with Silva Wellness and their mission. Understanding their approach to holistic health and wellness will help you connect with the team during your interactions, showing that you're genuinely interested in their work.
✨Tip Number 2
Prepare to discuss your experience in front desk roles and how it aligns with the responsibilities outlined in the job description. Be ready to share specific examples of how you've created welcoming environments or managed client interactions effectively.
✨Tip Number 3
Since you'll be using software like MindBody and Cliniko, consider brushing up on these platforms if you're not already familiar. Showing initiative in learning about the tools they use can set you apart from other candidates.
✨Tip Number 4
Highlight your passion for wellness during your conversations. Whether it's through personal experiences or professional interests, demonstrating your commitment to holistic health can resonate well with the team at Silva Wellness.
We think you need these skills to ace Front Desk Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk or administrative roles. Emphasise skills like organisation, communication, and any experience with booking systems or CRM software.
Craft a Compelling Cover Letter: In your cover letter, express your passion for wellness and holistic health. Mention why you want to work at Silva Wellness specifically and how your background aligns with their mission.
Highlight Relevant Skills: Clearly outline your proficiency in Microsoft Office Suite and any experience with appointment management software. If you have barista experience, be sure to mention it as well.
Showcase Your Personality: Since the role requires excellent interpersonal skills, let your personality shine through in your application. Use a friendly tone and demonstrate your proactive approach to client interactions.
How to prepare for a job interview at Silva Wellness
✨Show Your Passion for Wellness
Make sure to express your genuine interest in holistic health and wellness during the interview. Silva Wellness is all about promoting well-being, so sharing your personal experiences or knowledge in this area can really set you apart.
✨Demonstrate Organisational Skills
As a Front Desk Receptionist, you'll need to manage multiple tasks efficiently. Be prepared to discuss specific examples from your past roles where you successfully handled competing priorities and maintained a high level of organisation.
✨Familiarise Yourself with Relevant Software
Although training will be provided, having a basic understanding of booking systems like MindBody or Cliniko can give you an edge. Mention any similar software you've used in previous jobs to showcase your adaptability.
✨Practice Your Communication Skills
Since you'll be the first point of contact for clients, strong communication skills are essential. Prepare to demonstrate how you've effectively interacted with clients or colleagues in the past, highlighting your friendly and professional approach.