Manager - Outreach Services in Bath

To provide a need led service to adults with a learning disability by adopting a person-centred approach that fosters self-awareness, personal growth and gives each person the strongest voice with regards to decision making and lifestyle choices. To maintain high standards ensuring compliance with National Care Standards published in accordance with the Care Standards Act 2000.

Leadership and People Management:

• To lead by example and develop effective teams within the Service.
• Develop a positive working environment which nurtures and rewards good practice through a programme of training and development.
• Provide regular supervision and annual appraisal to senior support workers and staff in line with Company procedures and standards.
• To ensure good quality working relationships are built and maintained between staff and the individuals they are supporting.
• Ensure a range of meetings take place to include regular team meetings, team development sessions, service specific meetings, including supported living, short breaks and community Outreach meetings.
• To attend monthly managers meetings and six weekly senior support worker meetings.
• Work with the HR Manager to ensure the recruitment and retention of staff with a positive value base and person-centred approach.
• Provide support and guidance to the staff team.
• Ensure staff attend all mandatory and refresher training and support new staff to complete the care certificate.
• Where necessary ensure that all disciplinary and grievance procedures are carried out in line with Company policy and statutory requirements.
• To manage change effectively.
• Provide regular on call cover.
• Ensure staff adhere to Silva care policies and procedures and information contained in the Staff Handbook.

Quality Management:

• Ensure processes are in place and adhered to in line with the requirements of the Care Quality Commission (CQC).
• Develop a culture which encourages service users and their circle of support to participate in all decisions about their service, and to promote choice at all times.
• Develop a culture which enables staff members to maximise their development and create areas of expertise within the service.
• Undertake monthly Quality Assessment Audits to ensure a continuously improving service is provided. This will include monthly medication audits.
• Take responsibility for areas of development or leadership as directed by the Service Manager.
• To keep the service manager and registered manager updated on all service developments.
• To develop a culture which encourages service users and staff to raise concerns, and suggestions on how we can improve services.
• To ensure all concerns with regards the safety and welfare of services users are reported immediately and to follow the Silva care Safeguarding policy, and the Safeguarding guidance in the Care Act 2014.

Financial:

• Manage delegated budgets to ensure resources are used to best effect, in line with company policy and procedure.
• Report financial discrepancies to the Service Manager.
• Ensure staff work and comply with financial systems in line with company policies, procedures and guidelines.
• To audit service user monies and petty cash in line with Silva care policy.

Management:

• Ensure information is collated and recorded in line with Quality Assessment System and CQC requirements.
• Manage the appropriate maintenance of records and personal information in line with the Data Protection Act and to the standards required by information Governance.
• To co-ordinate person centred reviews and attend Multi-agency meetings as appropriate.
• Ensure that all policies and procedures related to the running of the service are adhered to.

Health and Safety:

• Ensure the service meets H&S regulations and guidance.
• Complete RIDDOR and Reg.37 reports as required.
• Ensure staff team completes H&S training as required.
• To evaluate the risks of, and to protect, Service Users from threats to their health, welfare and normal developments from inside and outside the service.
• Complete risk assessments for staff, the service and individuals using the service, and outside contractors visiting the service.
• Ensure the premises are kept clean and hygienic throughout.
• At all times work within HFHC H&S policy and procedures.

Partnership Working:

• Maintain effective links with other Silva care services.
• Maximise effective partnerships with mainstream and specialist services e.g. Health, Education, Employment, Leisure etc.
• Maintaining close contact and foster positive relationships with families/carers as appropriate, with the consent of the individuals being supported.
• Utilising support services as required, such as Advocacy.
• Implementing/monitoring and contributing to joint initiatives as required e.g. Person-Centred Plans, Health Action Plans.
• To create and develop links between the Service and the local community.
• Celebrate and share success with service users, colleagues and partners.

Equality and Diversity:

• Ensure equality in the workplace regardless of race, age, disability, gender, sexual orientation or religious belief.
• To ensure that the service provided respects the individual as an adult and equal citizen.
• Support people to express their individuality and uniqueness in all areas of life.

Professional Development:

• To undertake all relevant training required for the role.
• To keep up to date on current best practice and guidance and new legislation.
• To regularly reflect on own practice, and to undertake new learning opportunities.

This is not meant to be an exhaustive list; the job holder may be required to undertake such other duties as Management may from time to time reasonably require.