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- Tasks: Build strong relationships with clients and identify new business opportunities.
- Company: Join Sil-Mid, a leading supplier in the aerospace industry.
- Benefits: Enjoy 25 days annual leave, hybrid working, and wellness programmes.
- Other info: Flexible work environment with a focus on employee well-being.
- Why this job: Make an impact in a dynamic role while supporting top-tier clients.
- Qualifications: Experience in account management or customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Sil-Mid is a specialist supplier of adhesives, sealants, lubricants, and other products to customers in the Aerospace and Aviation industry. Our business serves over 6000 customers in 100 countries and lists over 9,000 products. We operate the highest levels of quality and service and maintain 5-star ratings from our customers. In March 2021 GracoRoberts acquired Sil-Mid Limited to forge the largest aerospace-focused and specification-driven specialty chemicals distributor around the globe. Headquartered in Arlington, TX, GracoRoberts is the single largest and most technically focused specialty chemicals distributor to serve the North American aerospace market.
At Sil-Mid our Account Managers create long-term, trusting relationships with our customers. The Internal Account Manager’s role is to oversee a portfolio of customers, develop new business from existing clients and actively seek new sales opportunities.
As an Account Manager you will foster strong customer relationships, engaging with business executives and stakeholders, and preparing sales reports. You will address client inquiries and identify new business opportunities with existing clients. This role requires collaboration with cross-functional teams, including External Sales, to enhance the overall customer experience.
Responsibilities:- Process quotes and orders through our various systems including ERP and website
- Allocating and shipping of goods
- Converting quotations
- Export order processing experience with exporting shipments, knowledge of international freight regulations
- Communicate with customers via various means; web chat, email and voice
- Identifying opportunities and logging on a CRM platform for Bus Dev Team
- Updating and maintaining database with accurate customer information
- Ensuring all discrepancies are handled quickly and professionally
- Ensure that all discrepancies are completed to an excellent standard and where possible improvements are made to process
- Ensure delivery to schedule of all orders
- Coordinate data management, data control and data protection
- Previous experience within an Account Manager or Customer Service role
- Experience using CRM software
- Understanding of exporting products to overseas markets
- Proven ability to handle customer enquiries and feedback with professionalism
- Strong verbal and written communication skills, with the ability to engage customers effectively across different channels (phone, email, etc.)
- Excellent problem-solving abilities, with a proactive approach to resolving customer issues and concerns
- Attention to detail, ensuring accuracy in customer interactions, records, and transactions
- Strong commitment to providing high-quality customer service and ensuring customer satisfaction
- Ability to work well within a team environment, collaborating with colleagues and other departments as needed to meet customer needs
- Flexible and adaptable to changing workloads and customer demands
At Silmid we are dedicated to looking after our most important asset - our staff. With us you can enjoy a range of employee benefits:
- 25 days annual leave, plus bank holidays
- Birthday off
- Hybrid working
- Early Finish Fridays
- Health cash plan
- Employee rewards and discounts
- Wellness programmes
Account Manager employer: Silmid
Contact Detail:
Silmid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace and aviation industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Sil-Mid and understand our products and services. Think about how your experience aligns with the role of an Account Manager. We want to see your passion for customer relationships and problem-solving skills shine through!
✨Tip Number 3
Show off your CRM skills! If you’ve got experience with CRM software, make sure to highlight that in conversations. We love candidates who can hit the ground running and help us manage our customer relationships effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Sil-Mid. Let’s get you on board!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Account Manager role. Highlight your previous experience in customer service and any relevant CRM software knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with Sil-Mid and how you can contribute to our mission of providing top-notch service to our customers.
Showcase Your Communication Skills: Since this role involves engaging with customers across various channels, make sure your written application demonstrates your strong verbal and written communication skills. We want to see how you can connect with clients effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Silmid
✨Know Your Products
Familiarise yourself with Sil-Mid's range of adhesives, sealants, and lubricants. Understanding the specifics of the products and how they serve the aerospace industry will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Showcase Your CRM Skills
Be prepared to discuss your experience with CRM software. Highlight specific examples of how you've used it to manage customer relationships or track sales opportunities. This will demonstrate your ability to handle the responsibilities of the Account Manager role effectively.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face in this role. Prepare to discuss how you would handle inquiries, resolve issues, and identify new business opportunities. This will showcase your problem-solving skills and proactive approach.
✨Emphasise Team Collaboration
Since the role involves working with cross-functional teams, be ready to share examples of how you've successfully collaborated with others in previous roles. This will highlight your ability to work well within a team environment, which is crucial for enhancing the overall customer experience.