About Us
At Silmid, we supply specialist aerospace, aviation, defence and industrial products to customers around the world. We're looking for an organised and detail-focused eCommerce Administrator to join our growing eCommerce team and play a key role in maintaining and enhancing our websites.
This is an excellent opportunity for someone with strong administrative skills who has an interest in digital content, online retail, websites, and data-driven decision making. Whether you're already working in eCommerce or looking to move into a digital-focused role, we'll provide the opportunity to develop your skills within a fast-paced and supportive environment.
About the Role
Reporting to the eCommerce Manager, you will support the day-to-day management of our websites, helping to ensure product information is accurate, website content is engaging, and customers enjoy a seamless online experience.
You'll work closely with our Sales, Purchasing and Product teams to understand customer and supplier requirements, support website improvements, and contribute to projects that drive online growth.
Responsibilities
- Ensure web is 'always on' and available for use.
- Supporting to identify, report and resolve bugs and errors.
- Provide first line support to stakeholders for online related issues.
- Support the team in creating valuable content ensuring that it meets required criteria (pack shot, brand, datasheet etc).
- Support the e-Commerce Manager in delivering content strategies, seasonal campaigns, product launches across Silmid.com and GracoRoberts.com.
- Collaborate with Product Management to ensure product information, content, and merchandising are optimized across both websites.
- Identify and develop opportunities to improve online user experience.
- Work with eCommerce Manager to test and roll out new functionality designed to add value.
- Maintain related products through the website to improve useability and add-to cross sell and upsell opportunities.
- Optimize sort orders and page views at both category and search levels to prioritize top-selling brands and products, ensuring they are prominently displayed at the top of webpages.
- Ensure the integration with Product Information Management(PIM) is working and fit for purpose across all online catalogues.
- Develop and maintain product bundles, cross-sell and upsell opportunities, and on-site promotional content to drive engagement and revenue.
- Manage and maintain on-site adverts.
- Manage digital assets, including product images, banners, and other visual content, ensuring they meet quality and brand standards.
What we're looking for
- Minimum 2 years' experience in an administrative role.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Good organisational and time-management skills.
- Strong problem-solving and analytical abilities.
- Proficient in Microsoft Office applications.
- Ability to work independently and collaboratively within a team environment.
- Experience using content management systems (CMS), eCommerce platforms or web-based software.
- Knowledge of Product Information Management (PIM) systems.
- Experience using Photoshop or other image-editing software.
- Degree in a relevant subject or equivalent experience.
Why Silmid?
At Silmid, our people are at the heart of everything we do. We're committed to creating a fulfilling environment where individuals can develop and succeed. As part of our team, you'll enjoy:
- 25 days annual leave, plus bank holidays
- Birthday off
- Early Finish Fridays
- Health cash plan
- Employee discounts
- Hybrid working
- Wellness programmes
e-Commerce Administrator in Coleshill employer: Silmid Limited
Sil-Mid is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture enriched with benefits such as 25 days of annual leave, hybrid working options, and wellness programmes. Located in Arlington, TX, the company fosters creativity and innovation in the role of Online Visual Merchandiser, providing opportunities for professional development while contributing to a leading aerospace-focused specialty chemicals distributor.
