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- Tasks: Build strong relationships with customers and identify new sales opportunities.
- Company: Join Sil-Mid, a leading supplier in the aerospace industry.
- Benefits: Enjoy 25 days annual leave, hybrid working, and wellness programmes.
- Other info: Collaborate with a supportive team and enjoy flexible working hours.
- Why this job: Make an impact in a dynamic environment while developing your career.
- Qualifications: Experience in account management or customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Sil-Mid is a specialist supplier of adhesives, sealants, lubricants, and other products to customers in the Aerospace and Aviation industry. Our business serves over 6000 customers in 100 countries and lists over 9,000 products. We operate the highest levels of quality and service and maintain 5-star ratings from our customers.
At Sil-Mid, our Account Managers create long-term, trusting relationships with our customers. The Internal Account Manager’s role is to oversee a portfolio of customers, develop new business from existing clients, and actively seek new sales opportunities.
As an Account Manager, you will foster strong customer relationships, engaging with business executives and stakeholders, and preparing sales reports. You will address client inquiries and identify new business opportunities with existing clients. This role requires collaboration with cross-functional teams, including External Sales, to enhance the overall customer experience.
Responsibilities:- Process quotes and orders through our various systems including ERP and website.
- Allocate and ship goods.
- Convert quotations.
- Export order processing experience with exporting shipments, knowledge of international freight regulations.
- Communicate with customers via various means; web chat, email, and voice.
- Identify opportunities and log on a CRM platform for Business Development Team.
- Update and maintain database with accurate customer information.
- Ensure all discrepancies are handled quickly and professionally.
- Ensure delivery to schedule of all orders.
- Coordinate data management, data control, and data protection.
- Previous experience within an Account Manager or Customer Service role.
- Experience using CRM software.
- Understanding of exporting products to overseas markets.
- Proven ability to handle customer inquiries and feedback with professionalism.
- Strong verbal and written communication skills, with the ability to engage customers effectively across different channels (phone, email, etc.).
- Excellent problem-solving abilities, with a proactive approach to resolving customer issues and concerns.
- Attention to detail, ensuring accuracy in customer interactions, records, and transactions.
- Strong commitment to providing high-quality customer service and ensuring customer satisfaction.
- Ability to work well within a team environment, collaborating with colleagues and other departments as needed to meet customer needs.
- Flexible and adaptable to changing workloads and customer demands.
At Silmid, we are dedicated to looking after our most important asset - our staff. With us, you can enjoy a range of employee benefits: 25 days annual leave, plus bank holidays, birthday off, hybrid working, early finish Fridays, health cash plan, employee rewards and discounts, wellness programmes.
Account Manager in Coleshill employer: Silmid Limited
Contact Detail:
Silmid Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Coleshill
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Sil-Mid's products and services. Knowing your stuff will impress the hiring team and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience aligns with the Account Manager role. Highlight your customer service skills and any relevant CRM software experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Account Manager in Coleshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in customer service and any relevant skills, especially those related to CRM software and export processes. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the aerospace industry and how your previous experiences make you a great fit for Sil-Mid. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As an Account Manager, strong communication is key. In your application, demonstrate your ability to engage with customers effectively. Whether it's through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Silmid Limited
✨Know Your Products
Familiarise yourself with Sil-Mid's range of adhesives, sealants, and lubricants. Understanding the specifics of the products and how they serve the aerospace industry will show your genuine interest and help you answer questions confidently.
✨Showcase Your CRM Skills
Be prepared to discuss your experience with CRM software. Highlight specific examples of how you've used it to manage customer relationships or track sales opportunities. This will demonstrate your ability to handle the responsibilities of the Account Manager role effectively.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face in the role. Prepare responses on how you would handle inquiries, resolve issues, and identify new business opportunities. This will showcase your problem-solving skills and proactive approach.
✨Emphasise Team Collaboration
Since the role involves working with cross-functional teams, be ready to share examples of how you've successfully collaborated with others in previous roles. This will highlight your ability to work well within a team environment, which is crucial for enhancing the overall customer experience.