At a Glance
- Tasks: Assist clients with property transactions and provide excellent customer service.
- Company: Join a leading firm in the East Midlands with a supportive team.
- Benefits: 33 days' annual leave, life assurance, and wellness programmes.
- Other info: Dynamic role with opportunities for professional growth in a collaborative environment.
- Why this job: Be the first point of contact and make a real difference for clients.
- Qualifications: Customer service experience is a plus, but training is provided.
The predicted salary is between 33750 - 41250 £ per year.
ROLE
New Business Assistant
LOCATION
Lincoln
SALARY
Competitive based on experience
HOURS
9am – 5.15pm Monday to Friday
BENEFITS
- 33 days' annual leave inclusive of bank and other public holidays including birthday leave
- Life Assurance at 3x salary
- Employee Assistance Programme including counselling, 24/7 GP access, physiotherapy, gym discounts and cashback benefits
We are looking for a New Business Assistant to join our Conveyancing team.
As the first point of contact for prospective clients, you will handle enquiries, prepare quotations and support clients through the early stages of their property transaction.
Experience in estate agency, property, customer service or another client-focused environment would be advantageous, although full training will be provided.
You will undertake the following but not limited to
- Responding to conveyancing enquiries by telephone, email and online channels.
- Gathering information and preparing quotations for residential property transactions.
- Following up enquiries and maintaining accurate records.
- Supporting the conversion of enquiries into instructions through excellent client service.
- Liaising with clients, estate agents, lenders and colleagues to support a smooth client journey.
The role would suit you if you are
- A confident communicator who enjoys helping people.
- Organised and able to manage competing priorities.
- Accurate and detail focused.
- Comfortable using IT systems and learning new processes.
- Professional, resilient and collaborative.
Our Conveyancing team is known for its efficiency, professionalism, and client-first approach.
As part of one of the leading firms in the East Midlands, you’ll join a supportive, cross-office team of experienced conveyancers committed to delivering smooth property transactions.
With Legal 500-recognised lawyers and a strong local presence, this is an ideal environment for conveyancers who want to grow professionally while offering a valued, essential service to our communities.
- To find out more of what life is like at Sills & Betteridge including our benefits visit
- Working at Sills & Betteridge | Sills & Betteridge Solicitors
New Business Assistant in Lincoln employer: Sills & Betteridge Solicitors
Sills & Betteridge LLP is an esteemed regional law firm located in Lincoln, offering a supportive and collaborative work environment for Criminal Solicitors and Legal Executives. With a strong commitment to professional development, employees benefit from generous annual leave, life assurance, and access to comprehensive health and wellness programmes. The firm's dedication to integrity and client care, combined with its reputation for excellence, makes it an outstanding employer for those seeking meaningful and rewarding careers in law.
Contact Details:
Sills & Betteridge Solicitors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Business Assistant in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sills & Betteridge Solicitors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sills & Betteridge Solicitors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Business Assistant in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sills & Betteridge Solicitors:Your cover letter is your chance to shine! Tell us why you want to work at Sills & Betteridge Solicitors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sills & Betteridge Solicitors!
How to prepare for a job interview at Sills & Betteridge Solicitors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
