At a Glance
- Tasks: Support client care and compliance by handling complaints and improving service standards.
- Company: Join a reputable law firm known for exceptional client care and a supportive culture.
- Benefits: Enjoy 33 days' leave, life insurance, and access to wellness programmes.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Make a real difference in client experiences while developing your professional skills.
- Qualifications: Organisational skills, attention to detail, and strong written communication are key.
The predicted salary is between 28000 - 30000 £ per year.
LOCATION: Lincoln
SALARY: £28,000 - £30,000
HOURS: 9am – 5.15pm Monday to Friday
BENEFITS: 33 days' annual leave inclusive of bank and other public holidays including birthday leave. Life Insurance at 3x salary. Employee Assistance Programme including counselling, 24/7 GP access, physiotherapy, gym discounts and cashback benefits.
We're looking for a proactive and highly organised Compliance and Client Care Coordinator to join our Risk & Compliance team. This role plays an important part in supporting Sills & Betteridge's commitment to excellent client care, handling complaints effectively and helping to maintain strong compliance standards.
You will undertake the following but not limited to:
- Support the investigation and resolution of client complaints.
- Draft professional complaint responses and maintain accurate records and logs.
- Produce reports and management information on complaint trends and client feedback.
- Assist with client care initiatives and continuous improvement activities.
- Support the review of policies, procedures, accreditations and regulatory requirements.
- Monitor client feedback and online reviews to help improve service standards.
You will enjoy this role if you are:
- Experienced in an administrative, compliance or professional support environment.
- Excellent organisational skills and attention to detail.
- Strong written communication skills and confidence handling sensitive information.
- Good Microsoft Office skills, particularly Word, Outlook and Excel.
- Ability to manage competing priorities and work independently.
- Experience of complaints handling, legal compliance processes or working within the legal sector would be advantageous but is not essential.
Sills & Betteridge LLP is a well‑established regional law firm with offices across Lincolnshire, Yorkshire and the East Midlands. We are known for delivering high‑quality legal advice alongside exceptional client care, and we are proud of our strong reputation as both a trusted legal adviser and a great place to work. Our teams are collaborative, supportive and committed to professional development, with many of our lawyers recognised in The Legal 500. We value integrity, inclusion and long‑term careers, and we support our people to grow, thrive and do their best work.
To find out more of what life is like at Sills & Betteridge including our benefits visit Working at Sills & Betteridge | Sills & Betteridge Solicitors.
Compliance and Client Care Coordinator in Lincoln employer: Sills & Betteridge Solicitors
Sills & Betteridge LLP is an esteemed regional law firm located in Lincoln, offering a supportive and collaborative work environment for Criminal Solicitors and Legal Executives. With a strong commitment to professional development, employees benefit from generous annual leave, life assurance, and access to comprehensive health and wellness programmes. The firm's dedication to integrity and client care, combined with its reputation for excellence, makes it an outstanding employer for those seeking meaningful and rewarding careers in law.
Contact Details:
Sills & Betteridge Solicitors Recruitment Team
