Compliance and Client Care Coordinator in Lincoln

Role: Compliance and Client Care Coordinator

We're looking for a proactive and highly organised Compliance and Client Care Coordinator to join our Risk & Compliance team. This role plays an important part in supporting Sills & Betteridge's commitment to excellent client care, handling complaints effectively and helping to maintain strong compliance standards.

Location: Lincoln

Salary: £28,000 - £30,000

Hours: 9am - 5.15pm Monday to Friday

Benefits

• 33 days' annual leave inclusive of bank and other public holidays including birthday leave
• Life Insurance at 3x salary
• Employee Assistance Programme including counselling, 24/7 GP access, physiotherapy, gym discounts and cashback benefits

Tasks will include (but are not limited to):

• Supporting the investigation and resolution of client complaints;
• Drafting professional complaint responses and maintaining accurate records and logs;
• Producing reports and management information on complaint trends and client feedback;
• Assisting with client care initiatives and continuous improvement activities;
• Supporting the review of policies, procedures, accreditations and regulatory requirements;
• Monitoring client feedback and online reviews to help improve service standards;

You will enjoy this role if you have:

• Experience in an administrative, compliance or professional support environment;
• Excellent organisational skills and attention to detail;
• Strong written communication skills and confidence handling sensitive information;
• Good Microsoft Office skills, particularly Word, Outlook and Excel;
• The ability to manage competing priorities and work independently.

Experience of complaints handling, legal compliance processes or working within the legal sector would be advantageous but is not essential.

Sills & Betteridge LLP is a well-established regional law firm with offices across Lincolnshire, Yorkshire and the East Midlands. We are known for delivering high-quality legal advice alongside exceptional client care, and we are proud of our strong reputation as both a trusted legal adviser and a great place to work. Our teams are collaborative, supportive and committed to professional development, with many of our lawyers recognised in The Legal 500. We value integrity, inclusion and long-term careers, and we support our people to grow, thrive and do their best work.

To find out more of what life is like at Sills & Betteridge including our benefits visit Working at Sills & Betteridge Sills & Betteridge Solicitors