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- Tasks: Provide top-notch Microsoft 365 support and tackle exciting projects.
- Company: Join a dynamic tech company focused on client satisfaction.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in client support while working with cutting-edge technology.
- Qualifications: 3+ years in IT support, especially with Microsoft 365 tools.
- Other info: Collaborative environment with a focus on continuous improvement.
The predicted salary is between 36000 - 48000 £ per year.
Salary: circa £40,000
Location: Remote-based in England. Will be required to be on-site occasionally for client support in Greater London.
We’re looking for someone who can deliver great technical support to our clients and our internal teams. This role will act as L2 & L3 support for clients, while stepping into small projects for our professional services team. The individual will help build out and deliver our approach to client support and internal IT at Silicon Reef that maintains our strong standard for client expectation setting and relationship management.
The ideal candidate will have at least three years' experience delivering support in Microsoft 365 across SharePoint Modern, Power Automate, Teams and PowerShell.
You will:
- Provide Microsoft 365 expertise for our clients, supporting the solutions and products that have been delivered.
- Triage and remediate incoming issues and elevate where needed.
- Resolve client issues via our client portal, e-mail and Teams calls.
- Administer Silicon Reef internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications).
- Find ways to minimise tickets from being raised (for example, by creating and updating Knowledge Base Articles to help our clients self-serve or writing documentation to share with End User 1, 2, and 3 Line Service Desk).
- Help clients and our Professional Services Team by delivering small projects above and beyond issues raised in tickets.
- Find improvements in the services we deliver (and implement them).
- Work with Product and Development teams to help them understand incoming issues and how to prevent them.
- Learn about the Products and Services we sell, how they work, and how to troubleshoot them, including use of custom CSS.
- Support our product team and developer team with the testing and quality assurance of products and custom solutions.
- Keeping our Support Services and Product clients informed (by preparing reports on their issues raised and resolved).
- Keep the internal stakeholders informed of issue progress across all clients.
Essential Skills & Experience:
- Minimum 3 years’ experience in 2nd & 3rd line support in client-facing roles & ITIL Foundation Certificate.
- Proficiency in SharePoint administration, including site collection administration, user management, and content management.
- Knowledge of HTML, CSS and JavaScript to help triage and resolve coding issues.
- Strong understanding of SharePoint Modern features such as document management, collaboration tools, and workflow automation.
- Experience and knowledge of PowerShell and PowerApps and Azure Entra ID.
- Excellent troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
- Effective communication and interpersonal skills, with the ability to interact professionally with users at all levels of the organisation.
- Ability to work independently and collaboratively in a fast-paced environment, prioritising tasks effectively to meet deadlines.
- Always looking to make things better (a process, a knowledge base article, a support flow).
- A desire to help and deliver great support for clients.
- Excellent listening, written, and verbal communication skills.
- Self-starter – you’ll be working alone at times and need to be comfortable managing your own workload.
- Experience working with developers and consultants on knowledge transfer.
- Experience with administering or supporting Intune, Teams, and Azure cloud services.
Microsoft 365 Analyst in Manchester employer: Silicon Reef
Contact Detail:
Silicon Reef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft 365 Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Microsoft 365 Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can talk confidently about SharePoint, Power Automate, and troubleshooting techniques. We want you to shine when discussing how you can deliver great support!
✨Tip Number 3
Don’t just wait for job postings! Be proactive and apply through our website. Tailor your application to highlight your experience with Microsoft 365 and client support. Show us why you’re the perfect fit for Silicon Reef!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your passion for delivering excellent client support.
We think you need these skills to ace Microsoft 365 Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Microsoft 365 Analyst role. Highlight your experience with SharePoint, PowerShell, and any client-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering great technical support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've triaged and resolved issues in the past. We’re keen to see your troubleshooting skills in action, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Silicon Reef
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially SharePoint Modern, Power Automate, and Teams. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the tools but can also provide real-world solutions.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've diagnosed and resolved technical issues efficiently. Think of a few challenging situations you've faced and how you approached them. This will demonstrate your problem-solving abilities and your capacity to handle client-facing roles.
✨Communicate Like a Pro
Since this role involves interacting with clients and internal teams, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to refine your communication style. Remember, effective communication is key to building strong relationships!
✨Be Ready to Discuss Process Improvements
Think about ways you've improved processes or created documentation in your previous roles. Be prepared to discuss how you can contribute to minimising ticket volumes and enhancing client support at Silicon Reef. This shows that you're proactive and always looking for ways to make things better.