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- Tasks: Oversee testing, drive training initiatives, and manage team performance for quality delivery.
- Company: Silicon Logic UK Ltd, a dynamic tech company in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for career progression.
- Why this job: Make a real impact by ensuring high standards and client satisfaction in a collaborative environment.
- Qualifications: Strong knowledge of SOQL and AccelQ, with experience in team management.
- Other info: Join a diverse team with excellent growth opportunities in the tech industry.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (Hybrid – 2–3 days onsite per week)
Role Purpose
The Salesforce Manager will ensure compliance and quality across processes within the account. This role involves overseeing testing, driving training initiatives, supporting new process integration, and managing team performance to maintain high standards of delivery and client satisfaction.
Key Responsibilities
- Quality Tracking & Review
- Develop test plans as per SOP and allocate reviews to analysts.
- Monitor testing activities to ensure adherence to plans.
- Strong knowledge of SOQL and AccelQ is mandatory.
- Review defect data across the account to identify error trends and assess performance against quality parameters.
- Prepare detailed reports for internal leadership and clients.
- Identify and deploy best practices to improve delivery quality.
- Training & Process Quality
- Conduct Root Cause Analysis of errors to design targeted training interventions.
- Deliver monthly training sessions based on identified defect types.
- Prepare and share training reports with stakeholders and clients twice weekly.
- Support for New Processes
- For existing clients: ensure agents receive online process training, skills, and application access.
- For new processes: assess skill availability within the team and identify upskilling opportunities to support delivery.
- Team Management
- Resourcing: Hire adequate and skilled resources for the team.
- Talent Management: Onboard and train team members to enhance capability and effectiveness.
- Build an internal talent pool and support career progression.
- Manage team attrition and drive diversity in leadership positions.
- Performance Management: Set goals, conduct reviews, and provide constructive feedback.
- Ensure adherence to Performance Nxt across the team.
Seniority Level: Mid-Senior level
Employment Type: Contract
Job Function: Information Technology
Industries: Technology, Information and Media
Business Analyst in England employer: Silicon Logic UK Ltd.
Contact Detail:
Silicon Logic UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in England
✨Tip Number 1
Don't just sit back and wait for the job to come to you! Reach out directly to the job poster on LinkedIn or other platforms. A friendly message expressing your interest can make a huge difference and show that you're proactive.
✨Tip Number 2
Prepare for potential interviews by brushing up on your knowledge of SOQL and AccelQ. We recommend creating a list of common interview questions related to business analysis and practising your responses. This will help you feel more confident when the time comes!
✨Tip Number 3
Network, network, network! Connect with current employees at Silicon Logic UK Ltd. and ask about their experiences. They might provide insights that could give you an edge in your application process. Plus, it’s always good to have someone on the inside!
✨Tip Number 4
Make sure to apply through our website for the best chance of getting noticed. We keep track of applications made directly through us, so it’s a great way to ensure your CV lands in the right hands!
We think you need these skills to ace Business Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight relevant experience, especially in quality tracking and training initiatives, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've managed team performance or improved delivery quality in the past.
Showcase Your Skills: Don’t forget to mention your knowledge of SOQL and AccelQ! We want to see how your technical skills align with our needs, so be sure to include any relevant projects or experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Silicon Logic UK Ltd.
✨Know Your Salesforce Inside Out
Make sure you brush up on your knowledge of Salesforce, especially SOQL and AccelQ. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and readiness for the job.
✨Prepare for Quality Tracking Questions
Expect questions about quality tracking and review processes. Think of specific examples where you've developed test plans or monitored testing activities. This will demonstrate your ability to maintain high standards of delivery.
✨Showcase Your Training Skills
Since training is a key part of the role, prepare to talk about any training sessions you've delivered or designed. Highlight your experience in conducting Root Cause Analysis and how you've tailored training interventions based on error trends.
✨Team Management Experience Matters
Be ready to discuss your experience in team management, including hiring, onboarding, and performance management. Share examples of how you've supported team members' career progression and driven diversity within leadership roles.
