Telephone Operator

We are looking for a Telephone Operator to join our busy languages team. This is an office-based position, Monday to Friday, 08.30/09.00 AM – 5.00/5.30 PM. Salary is £24,000. The Telephone Operator will be the first point of contact for our organisation, requiring excellent communication, problem-solving, and multitasking skills to ensure a positive and efficient experience for all callers. This role demands the ability to remain calm and composed under pressure, prioritise urgent matters, and accurately deal with inquiries and provide timely resolutions. Key Duties: * Answer and manage a high volume of incoming telephone calls in a professional and courteous manner. * Efficiently assess the nature of each call and determine the appropriate course of action, including directing calls to the correct department or individual. * Provide and maintain excellent customer service * Perform general office administration tasks You Must: * Be confident speaking over the phone with clients and interpreters * Be a self-motivated individual with a friendly and personable manner * Be able to multi-task under pressure, manage time effectively, and prioritise tasks * Have strong active listening and problem-solving abilities * Be proficient in Microsoft Office Suite (Word, Excel, Outlook) * Be highly organised, accurate, and pay great attention to detail * Be able to work as part of a team, but also independently when required * Have a flexible and supportive attitude towards your job role and team members Benefits: * On-site parking * Opportunities for career growth within the company * Team Building activities * Christmas bonuses Please note that only shortlisted applicants will be contacted for an interview