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- Tasks: Coordinate bookings for interpreters and ensure smooth service delivery.
- Company: Join a dedicated Deaf Services team making a difference.
- Benefits: Full training provided, flexible working environment, and supportive team culture.
- Other info: Opportunity to work independently and as part of a team.
- Why this job: Be the vital link connecting clients with essential services in a fast-paced setting.
- Qualifications: BSL Level 2, strong communication skills, and a friendly attitude.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Bookings Coordinator to join our Deaf Services team. The role of the Bookings Coordinator is to be the first point of contact for clients who would like to book an interpreter and to assist language service professionals attending assignments. You will work to ensure the smooth running of all day-to-day services. This will include services to be booked, requesting availability from interpreters and translators, confirming bookings, making amendments as required and filling short notice emergency bookings.
Key Duties
- Dealing with bookings and queries efficiently in a fast paced environment.
- Answering telephone and video calls, being the first point of contact.
- Providing and maintaining excellent customer service.
- Keeping client and interpreter records up to date.
- Filing and general office administration.
- Liaising with Deaf clients over WhatsApp and facetime.
- Undertake rotational on-call duties, including responsibility for the office mobile phone, to maintain 24-hour service delivery and patient care.
You must:
- be a confident, self-motivated individual with a friendly and personable manner.
- be deaf aware.
- be able to multi-task under pressure, manage time and priorities.
- hold a minimum qualification of BSL in Level 2.
- be a strong verbal and written communicator.
- be confident speaking over the phone with clients and interpreters.
- have an intermediate knowledge of word and outlook email.
- be highly organised, accurate and pay great attention to detail.
- be able to work as part of a team, but also independently when required.
- have a flexible with a supportive attitude towards your job role and team members.
Full training is provided. Please note that only shortlisted applicants will be contacted for an interview.
Deaf Services Bookings Coordinator in High Wycombe employer: Silent Sounds Communications Ltd
Contact Detail:
Silent Sounds Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deaf Services Bookings Coordinator in High Wycombe
✨Tip Number 1
Make sure you know the ins and outs of the Deaf Services role. Familiarise yourself with the booking process and the tools we use. This will help you stand out during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and interpreters, being confident and clear is key. Try role-playing scenarios with friends or family to get comfortable with different situations.
✨Tip Number 3
Network with professionals in the Deaf community. Attend events or join online groups where you can connect with others in the field. This can lead to valuable insights and even job leads!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team.
We think you need these skills to ace Deaf Services Bookings Coordinator in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Bookings Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description, like your ability to manage bookings and communicate effectively.
Show Off Your Communication Skills: Since this role involves a lot of communication, especially over the phone and via WhatsApp, make sure your written application reflects your strong verbal and written communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Be Personable and Friendly: We’re looking for someone with a friendly and approachable manner. Let your personality shine through in your application! A warm tone can go a long way in making a great first impression.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Silent Sounds Communications Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Bookings Coordinator. Familiarise yourself with the key duties listed in the job description, such as handling bookings and queries efficiently. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As this role involves a lot of communication, be prepared to showcase your verbal and written skills. Practice answering common interview questions clearly and confidently. You might even want to prepare a few examples of how you've successfully communicated with clients or team members in the past.
✨Demonstrate Your Organisational Skills
Since the job requires excellent organisational abilities, think of specific instances where you've managed multiple tasks under pressure. Be ready to discuss how you prioritise your workload and keep records up to date, as this will highlight your attention to detail and ability to multitask.
✨Be Personable and Friendly
Remember, you'll be the first point of contact for clients, so it's essential to come across as friendly and approachable. During the interview, maintain a positive attitude and engage with your interviewer. This will help them see that you have the right personality for the role and can provide excellent customer service.