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- Tasks: Coordinate bookings for interpreters and ensure smooth service delivery.
- Company: Join a dedicated Deaf Services team making a difference.
- Benefits: Full training provided, flexible working environment, and supportive team culture.
- Other info: Opportunity to work independently and as part of a team.
- Why this job: Be the vital link connecting clients with essential services in a fast-paced setting.
- Qualifications: BSL Level 2, strong communication skills, and a friendly attitude.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Bookings Coordinator to join our Deaf Services team. The role of the Bookings Coordinator is to be the first point of contact for clients who would like to book an interpreter and to assist language service professionals attending assignments. You will work to ensure the smooth running of all day-to-day services. This will include services to be booked, requesting availability from interpreters and translators, confirming bookings, making amendments as required and filling short notice emergency bookings.
Key Duties:
- Dealing with bookings and queries efficiently in a fast paced environment.
- Answering telephone and video calls, being the first point of contact.
- Providing and maintaining excellent customer service.
- Keeping client and interpreter records up to date.
- Filing and general office administration.
- Liaising with Deaf clients over WhatsApp and FaceTime.
- Undertake rotational on-call duties, including responsibility for the office mobile phone, to maintain 24-hour service delivery and patient care.
You must:
- Be a confident, self-motivated individual with a friendly and personable manner.
- Be deaf aware.
- Be able to multi-task under pressure, manage time and priorities.
- Hold a minimum qualification of BSL in Level 2.
- Be a strong verbal and written communicator.
- Be confident speaking over the phone with clients and interpreters.
- Have an intermediate knowledge of Word and Outlook email.
- Be highly organised, accurate and pay great attention to detail.
- Be able to work as part of a team, but also independently when required.
- Have a flexible with a supportive attitude towards your job role and team members.
Full training is provided. Please note that only shortlisted applicants will be contacted for an interview.
Deaf Services Bookings Coordinator employer: Silent Sounds Communications Ltd
Contact Detail:
Silent Sounds Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deaf Services Bookings Coordinator
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the Deaf Services team and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and interpreters, it's crucial to demonstrate your verbal and written communication abilities. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or bookings in the past. Highlighting your ability to stay organised under pressure will make you stand out as a candidate who can handle the fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your interest in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Deaf Services Bookings Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Bookings Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description, like your ability to manage bookings and communicate effectively.
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and interpreters, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect this.
Be Personable and Friendly: We’re looking for someone with a friendly and approachable manner. Let your personality shine through in your application! A warm tone can make a big difference in how we perceive your fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Silent Sounds Communications Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Bookings Coordinator. Familiarise yourself with the key duties mentioned in the job description, such as handling bookings and queries efficiently, and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As this role requires strong verbal and written communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in fast-paced environments. Don’t forget to highlight your experience with clients and interpreters, as well as your confidence in using phone and video calls.
✨Demonstrate Your Deaf Awareness
Being deaf aware is crucial for this position. Brush up on your understanding of Deaf culture and communication styles. If you have any personal experiences or insights, share them during the interview to show your genuine commitment to supporting Deaf clients and ensuring smooth interactions.
✨Prepare for Multi-Tasking Scenarios
Since the role involves managing multiple tasks under pressure, think of specific examples where you've successfully juggled various responsibilities. Be ready to discuss how you prioritise tasks and maintain organisation, especially when dealing with last-minute bookings or emergencies.